JAY KANG

• Develop, implement, and maintain ICT and information security policies ensuring compliance with ACT Government and whole-of-government frameworks.
• Collaborate with the Agency Security Adviser to maintain iCBR’s Protective Security Framework and ensure adherence to PSPF and ICT security standards.
• Coordinate with Digital Canberra and business units to undertake ICT security assessments, ensuring risks are well understood and documented.
• Support operational business areas with ICT and business systems governance, including risk, compliance, and access management.
• Review and maintain ICT and business system documentation, including SOPs, training materials, and system registers.
• Liaise with vendors and DC Cyber teams for system registration, software upgrades, testing, and approval processes.
• Represent iCBR at ACT Government ICT forums and working groups to ensure alignment with government-wide ICT and cybersecurity initiatives.
• Maintain compliance with the Territory Records Act 2002, ensuring proper record-keeping and document control.

• I was working as a IT Technical Support Specialist at the National Library of Australia, where I provided technical support and coordination for TMM(Trove Metadata Manager) and DMS.
• Assist in the planning and execution of projects, ensuring they are delivered on time and within budget.
• Monitor project progress and identify any issues or risks, implementing appropriate mitigation strategies.
• Collaborate with cross-functional teams to ensure effective communication and alignment of project goals.
• Contribute to project documentation and reporting, ensuring accuracy and completeness.
• Mitigated potential issues by proactively identifying bottlenecks or challenges within the project scope before they could impact timelines or budgets.
• Assumed responsibility in the absence of Project Director, offering essential support to Project team.
• Collaborated effectively across multiple streams within the project, contributing significantly to the team’s effort.

• As Network Support Engineer I worked within the Australian Signals Directorate’s Cyber Security Centre to support the program and provide network support for a range of technically orientated projects and diverse stakeholders.
• Diagnosed network problems involving combination of hardware, software, power and communications issues.
• Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues.
• Reduced downtime for clients by providing efficient technical support and timely issue resolution.
• Supported users in setup and configuration of wireless bridge networks.
• Worked closely with information security teams in addressing identified vulnerabilities within the organization''s IT infrastructure.
• Provided training for junior engineers in network support best practices, contributing to overall team growth and skill development.
• Optimized network infrastructure through meticulous documentation of configurations, procedures, and changes.

• Previously worked as a Senior Technical Officer at the National Broadband Network, where I contributed to the planning and implementation of numerous IT business application and broadband infrastructure projects.
• Supported project management team on multiple jobs, including a $250 million commercial project for X2P in nbn with six subsequent projects ranging from $10 to $30 million.
• Effectively communicated delivered and distributed monthly progress updates from Owners, Architects and Engineers via in-person meetings and through various video conferencing platforms.
• Created and tracked execution of subcontractor and vendor related contractual documents including change orders, subcontracts, purchased orders and safety compliance.
• Created and distributed drawing and specification logs for subcontractor and project teams use.
• Managed project closeout through tracking and organisation of closeout turnover documents including operations and maintenance manuals, warranties, as-builts and other contractor related documents.
• Coordinated and recorded all owner training equipment videos for client and engineering team.
• Planned and organised large scale on-board training for 400+ field staff all across the nbn contractors.
• End-to-End Delivery of Services, including design and configuration on multiple networks FTTH, FTTB, FTTN and CSLL services (primarily focusing on GPON Fibre and Ethernet aggregation with Wireless and Satellite).
• Ensure smooth flow of orders by validating all fallouts in various systems.
• Solid understanding on NBN Co Type 2 & 3 Fibre Architecture – FSA, FSAM, FDA, FAN /TFAN, TJL, DJL FDH, AIL, MPT, SDS, SMP etc.
• SME for new activation app ATLAS operate & Maximo WWM
• Daily interactions with EPS (Ericsson Provisioning System) regarding NBN Wireless service activations.
• Process Development to ensure the efficient end-to-end delivery of services.
• Understanding in the operation of the Fulfilment System.
• Design and Activate CVCs for service providers.
• Design & Activate NNI (network to network interface) ports (1G & 10G) for access seeker to connect them with NBN network.
• Design and assign Co-Location orders and ODFTP trays for access seeker.
• Build cross-connects between access seeker trays and NBN trays inside the ODFTP.
• Upload new POIs in share point.
• Communicating network issues and providing consultation to reach resolution to internal and external stakeholders.
• After hours NNI activations.
• Capacity planning for POI Connectivity forecast.

Managed 10+ on/offshore resources providing services to organization for acceptance & delivery of new transmission products to/from external organizations.

• Ensuring smooth and quality system/service handover from Projects by being the main driver of Acceptance Procedure for Transmission on behalf of Vodafone Hutchison Australia (VHA).
• Reduced average delivery of completed transmission from one month to two weeks
• Implemented process oriented work streams for service delivery
• Merged 5 disparate service request systems into a single solution for the entire company
• Created rigorous and comprehensive quality assurance programs to provide timely and quality based customer solutions/implementations.
• Met with internal/external customers to consult on technical solutions, project planning, issue resolution, and implementation assessments.
• Designed and developed a comprehensive metrics tracking system to monitor service delivery performance, customer metrics, and this tool provided senior management reporting.
• Consistently met business targets by or ahead of deadlines.
• Establish effective relationships with business partners and groups, where Acceptance principles and disciplines are actively promoted
• Setting the Acceptance guidelines for new projects and services according to policies and guidelines to maintain QoS
• Achievements:
• Successfully transitioned all level 2 transmission support from Kordia to NSN.
• Held trainings for GNOC team to better understand the network and to ensure the smooth network availability.