Summary
Overview
Work History
Education
Skills
Timeline
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Sandeep Gottam

Murarrie

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience

Work History

Business Owner

Burrito Bar
04.2019 - 08.2023
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Maintained safe working environment to reduce risk of injury and accidents.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Trained and motivated employees to perform daily business functions.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Capitalized on social media platforms to increase market awareness and recruit sales agents.
  • Optimized team hiring, training and performance.
  • Input income and expense details into database to track business finances and address variances.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
  • Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Provided outstanding coaching to employees to boost productivity.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Skillfully interacted with external vendors to obtain best quality in pricing and product.
  • Promoted business through participation in and sponsorship of community events.
  • Developed a high-performing team through effective recruitment, training, and performance management.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.

Store Manager

United Petroleum
05.2016 - 03.2019
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Managed day-to-day staffing and handled scheduling for all store employees.
  • Maintained company's visual merchandise standards through planograms.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Recruited, interviewed and hired talented individuals bringing dynamic staff members to organization.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Provided strong service to customers, increasing customer loyalty.

Customer Service Representative

Caltex
01.2013 - 05.2016
  • Served customers and followed outlined steps of service.
  • Improved operations through consistent hard work and dedication.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Participated in team-building activities to enhance working relationships.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Identified issues, analyzed information and provided solutions to problems.
  • Monitored employee food handling, safety and uniform requirements.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Approved regular payroll submissions for employees.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Led and directed team members on effective methods, operations and procedures of pies baking.
  • Trained employees to bake Pie's , operate cash registers and keep the work bench clean throughout shift.
  • Communicated with health inspectors during inspections and resolved issues found.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Checked building to confirm maintenance and cleaning met code and regulations.

Education

Master of Science - Information Technology

Central Queensland University
Brisbane, QLD
10.2012

Skills

  • Business Leadership
  • Operational Analysis
  • Focus and Follow-Through
  • Leadership and People Development
  • Strategic Planning
  • Out standing verbal & written communication
  • Methodical multitasking
  • Employee Training
  • Regulatory Compliance

Timeline

Business Owner

Burrito Bar
04.2019 - 08.2023

Store Manager

United Petroleum
05.2016 - 03.2019

Customer Service Representative

Caltex
01.2013 - 05.2016

Master of Science - Information Technology

Central Queensland University

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Sandeep Gottam