Sandeep Jagtap
Sydney
Summary
Results-driven Business Analyst with 13 years of overall experience in the IT industry and 4 years as a Business Analyst, specializing in L2 Technical Support, Incident Management, requirements gathering, process improvement, and stakeholder management. Skilled in data analysis, business process modelling and software development lifecycle (SDLC).
Adept at bridging the gap between business needs and technical solutions to drive efficiency and business value.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Business Analyst
Prudential Life Insurance
08.2023 - Current
- Collaborated with stakeholders to gather and document business requirements, translating them into functional specifications.
- Conducted gap analysis and proposed process improvements to enhance operational efficiency and reduce costs.
- Created wireframes and prototypes to facilitate clear communication between business and technical teams.
- Assisted in Agile ceremonies, including sprint planning, daily stand-ups, and retrospectives.
- Developed SQL queries to extract, analyze, and present insights for data-driven decision-making.
- Provided support during user acceptance testing (UAT) and ensured smooth implementation of IT solutions.
- Created business process models to visualize workflows and identify optimization opportunities.
Software Engineer
Wipro Technologies
08.2021 - 01.2022
- Responsible for Supporting live production
- Responsible for analyzing current application and prepare document for any gaps by performing impact analysis.
- Collecting Requirement, analyze and then prepare specification document. Present proposed solution and system design to client.
- Involved in Identifying limitations and defects in the existing system set-up, processes and methods.
- Proposing the best possible solutions for client to achieve requirements within the given timeline.
- Arrange meetings with Business Users and Solutions Delivery teams to get the client requirements.
- Resolving defects in the code, whenever the defects raised.
- Investigation of Production issues, Root Cause analysis. Propose Solutions for Critical Production Issues. End User Collaboration.
- Performing deployment & migration of code to various environments like UAT (User Acceptance Testing) and Production.
- Preparation of Promotion/Migration documents to move the code to production environment. Before migration of the code in production, Coordinating with the Support team for any issues or impact.
- Supporting the users on live database system by Analysis, applying corrections if any, Data Extraction and unlocking the records as per user requirements.
Software Engineer
TAL Insurance
12.2019 - 06.2021
- Responsible for analyzing current application and prepare document for any gaps by performing impact analysis.
- Collecting Requirement, analyze and then prepare specification document. Present proposed solution and system design to client.
- Involved in Identifying limitations and defects in the existing system set-up, processes and methods.
- Proposing the best possible solutions for client to achieve requirements within the given timeline.
- Arrange meetings with Business Users and Solutions Delivery teams to get the client requirements.
- Resolving defects in the code, whenever the defects raised.
- Investigation of Production issues, Root Cause analysis. Propose Solutions for Critical Production Issues. End User Collaboration.
- Performing deployment & migration of code to various environments like UAT (User Acceptance Testing) and Production.
- Preparation of Promotion/Migration documents to move the code to production environment. Before migration of the code in production, Coordinating with the Support team for any issues or impact.
- Supporting the users on live database system by Analysis, applying corrections if any, Data Extraction and unlocking the records as per user requirements.
Senior Systems Analyst
Aviva Life Insurance
11.2018 - 11.2019
- Responsible for Supporting live production environment.
- Managing Incidents & Service requests raised by users.
- Providing timely resolution to the queries, Incidents & Service requests to make sure SLA’s meet for the Incidents and SRF’s.
- Providing Night Batch Support to make sure Batch run is smooth and if any batch failure at night, provide quick interim solution.
- Provide data extraction by running queries on live production environment requested from users.
- Responsible for analyzing current application and prepare document for any gaps by performing impact analysis.
- Collecting Requirement, analyze and then prepare specification document. Present proposed solution and system design to client.
- Involved in Identifying limitations and defects in the existing system set-up, processes and methods.
- Proposing the best possible solutions for client to achieve requirements within the given timeline.
- Arrange meetings with Business Users and Solutions Delivery teams to get the client requirements.
- Resolving defects in the code, whenever the defects raised.
- Investigation of Production issues, Root Cause analysis. Propose Solutions for Critical Production Issues. End User Collaboration.
- Performing deployment & migration of code to various environments like UAT (User Acceptance Testing) and Production.
- Preparation of Promotion/Migration documents to move the code to production environment. Before migration of the code in production, Coordinating with the Support team for any issues or impact.
- Supporting the users on live database system by Analysis, applying corrections if any, Data Extraction and unlocking the records as per user requirements.
Senior Systems Analyst
Prudential Life Insurance
10.2017 - 10.2018
- Responsible for Supporting live production environment.
- Managing Incidents & Service requests raised by users.
- Providing timely resolution to the queries, Incidents & Service requests to make sure SLA’s meet for the Incidents and SRF’s.
- Providing Night Batch Support to make sure Batch run is smooth and if any batch failure at night, provide quick interim solution.
- Provide data extraction by running queries on live production environment requested from users.
- Responsible for analyzing current application and prepare document for any gaps by performing impact analysis.
- Collecting Requirement, analyze and then prepare specification document. Present proposed solution and system design to client.
- Involved in Identifying limitations and defects in the existing system set-up, processes and methods.
- Proposing the best possible solutions for client to achieve requirements within the given timeline.
- Arrange meetings with Business Users and Solutions Delivery teams to get the client requirements.
- Resolving defects in the code, whenever the defects raised.
- Investigation of Production issues, Root Cause analysis. Propose Solutions for Critical Production Issues. End User Collaboration.
- Performing deployment & migration of code to various environments like UAT (User Acceptance Testing) and Production.
- Preparation of Promotion/Migration documents to move the code to production environment. Before migration of the code in production, Coordinating with the Support team for any issues or impact.
- Supporting the users on live database system by Analysis, applying corrections if any, Data Extraction and unlocking the records as per user requirements.
Senior System Analyst
Great Eastern Life
05.2016 - 06.2017
- Responsible for analyzing current application and prepare document for any gaps by performing impact analysis.
- Collecting Requirement, analyze and then prepare specification document. Present proposed solution and system design to client.
- Involved in Identifying limitations and defects in the existing system set-up, processes and methods.
- Proposing the best possible solutions for client to achieve requirements within the given timeline.
- Arrange meetings with Business Users and Solutions Delivery teams to get the client requirements.
- Resolving defects in the code, whenever the defects raised.
- Investigation of Production issues, Root Cause analysis. Propose Solutions for Critical Production Issues. End User Collaboration.
- Performing deployment & migration of code to various environments like UAT (User Acceptance Testing) and Production.
- Preparation of Promotion/Migration documents to move the code to production environment. Before migration of the code in production, Coordinating with the Support team for any issues or impact.
- Supporting the users on live database system by Analysis, applying corrections if any, Data Extraction and unlocking the records as per user requirements.
Business Analyst
Computer Science Corporation, CSC
09.2008 - 04.2016
- Collaborated with stakeholders to gather and document business requirements, translating them into functional specifications.
- Conducted gap analysis and proposed process improvements to enhance operational efficiency and reduce costs.
- Created wireframes and prototypes to facilitate clear communication between business and technical teams.
- Assisted in Agile ceremonies, including sprint planning, daily stand-ups, and retrospectives.
- Developed SQL queries to extract, analyze, and present insights for data-driven decision-making.
- Provided support during user acceptance testing (UAT) and ensured smooth implementation of IT solutions.
- Created business process models to visualize workflows and identify optimization opportunities.
Education
Bachelor of Engineering - Computer Engineering
Mumbai University
Mumbai06-2006
Skills
- Business Process Analysis & Improvement
- Requirements Elicitation & Documentation
- Stakeholder Management
- Data Analysis & Visualization (Excel, SQL)
- Agile & Scrum Methodologies
- Software Development Lifecycle (SDLC)
- User Story Writing & Use Case Development
- UML diagrams
- BRD & SRS Preparation
- Wireframing & Prototyping
- Risk Analysis & Mitigation
- Microsoft Office Suite
Certification
- Advance Certified Business Analyst (Business Analyst Training Institute)
- Insurance Institute of India(III) Licentiate – Cleared.
- Loma 280 – Cleared with 97%.
- Loma 290 – Cleared with 95%.
Languages
English
Full Professional
Marathi
Native or Bilingual
Hindi
Full Professional
Indonesian
Limited Working
Malay
Limited Working
Technical Skills
- Tools: JIRA, Confluence, Microsoft Visio, Tableau
- Databases: SQL, DB2
- Methodologies: Agile, Waterfall, Kanban
- Programming Languages: · COBOL, SMART 400, LIFE 400, CLLE, RPGLE, PRTF, SDA, SQL 400, and RPG 400
Timeline
Business Analyst
Prudential Life Insurance
08.2023 - Current
Software Engineer
Wipro Technologies
08.2021 - 01.2022
Software Engineer
TAL Insurance
12.2019 - 06.2021
Senior Systems Analyst
Aviva Life Insurance
11.2018 - 11.2019
Senior Systems Analyst
Prudential Life Insurance
10.2017 - 10.2018
Senior System Analyst
Great Eastern Life
05.2016 - 06.2017
Business Analyst
Computer Science Corporation, CSC
09.2008 - 04.2016
Bachelor of Engineering - Computer Engineering
Mumbai University
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