SANDEEP KAUR
Point cook-Melbourne
Summary
‘Customer service representative with eight years’ experience providing excellent services to customers in a dynamic work environment. Solid communication skills, good interpersonal skills and fast in resolving customer complaints with excellent problem-solving skills.’ Passionate about building lasting relationships with customers.
Overview
11
11
years of professional experience
Work History
health care assistant, Disability support worker
H1 Healthcare
03.2022 - Current
- Cared for clients with chronic and acute health problems such as asthma, copd and medical conditions including Dementia, Diabetes & cancer.
- Recorded and documented clients' information in daily progress notes
- Utilized strong assessment skills to determine necessary client care and assisted with daily function
- Provided rehabilitation techniques in daily living skills to help return patient to prior level of functional ability.
Healthcare Assistant
Aria Park Aged care and Hospital
02.2019 - 01.2022
- Competent with patients care such as washing, drying and help them with ADLs
- Effective communication skills with residents
- Provide culturally appropriate care & support
- Documentation and liaison with other health care professionals.
Assistant Manager
Z Energy
04.2011 - 02.2018
- Assisting customers with queries in a professional, courteous and friendly manner.
- Managed the day-to-day tactical and long- term strategic activities within the business.
- Ensure compliance to all local policies to achieve all production objectives and provide appropriate feedback to all employees.
- Acknowledging all customers when they first enter the shop.
- Trained in and capable of participating in emergency procedures i.e Fire drills.
- Keep an eye open for any unsafe practices and immediately reporting them to a manager.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
Certificate 3 & 4 - undefined
Advance Diploma - Aged Care And Disability
Ignite College
Diploma in Business Accounting
NITT, New Zealand 01.2011
Skills
- First aid and safe lifting with hoist
- Strong oral and written communication skills
- Expert multitasker and highly organized
- Excellent sense of integrity and honesty
- Time Management and team player
- Strong sense of responsibility and desire to get things done properly
Timeline
health care assistant, Disability support worker
H1 Healthcare
03.2022 - Current
Healthcare Assistant
Aria Park Aged care and Hospital
02.2019 - 01.2022
Assistant Manager
Z Energy
04.2011 - 02.2018
Certificate 3 & 4 - undefined
Advance Diploma - Aged Care And Disability
Ignite College
Diploma in Business Accounting
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