SANDEEP KAUR

• Handling Customer calls and solve their queries and escalate where appropriate through formal channels.
• Encourage customers to use online sites and linked with services
• Can navigate all types of software that Ben use like ICP, Cuba, customer first, and many more
• Assist customers to access navigate or interpret services across a range of payments programs.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Maintained accurate records and full compliance with government regulations and agency guidelines.
• Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
• Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Developed and maintained accurate records of programs and services.
• Monitored progress towards service plan goals.
• Provided support to social service clients in navigating available resources.
• Cultivated and maintained relationships with community members to facilitate outreach activities.
• Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
• Monitored and evaluated impact of social services on community.
• Administered and tracked client service payments.
• Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
• Collaborated with various stakeholders to promote social services.
• Assisted in developing grant proposals to support social service initiatives.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Communicated with clients regarding account services, statements, and balances.
• Provided primary customer support to internal and external customers.
• Completed data entry to record call notes, suggestions and questions.
• Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
• Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
• Promoted company brand and unique offerings through personalized customer service.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Responded to customer requests for products, services, and company information.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered constant flow of customer calls with minimal wait times.
• Developed customer service policies and procedures to meet and exceed industry service standards.

• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Maintained tidy environment to comply with cleanliness and sanitation standards.
• Engaged with children on individual basis to build positive relationships and promote learning.
• Assisted in preparation of meals and snacks to provide children with proper nutrition.
• Instructed children in health and personal habits, such as eating, resting, and toileting.

.•Monitoring and supervising children closelyAssist teacher to maintain safe and positive environment

● Cultivating relationship with children, parents and guardians

● Preparing and serving meals and snacks

● Greeting parents and addressing children by their name

● Provide the learning material to children according to their plan for the day

● Supervising children all the time

● Organizing stimulating and enriching activities for the children

● Providing social development guidance and managing behaviours

• Built strong relationships with clients to deliver emotional support and companionship.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Planned, prepared, and served meals and snacks according to prescribed diets.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Assisted with daily living activities, running errands, and household chores.
• Remained alert to problems or health issues of clients and competently responded.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Planned activities to encourage movement, stretching and strength building.

• Two-time employee of the month’s
• Responding to other enquirers, such as from students and volunteers wishing to join aged Care
• Supporting Other organisation who would like to connect with the Indian community; other general enquirers.
• Develop Individual and group programs for residents including the incorporation of birthdays, and family and cultural.
• Assist individual and groups environment of clients with social, emotional difficulties to improve their quality of life, by engaging them in positive activities to support them in working towards an improved change in their social Assist individual and groups environment
• Contributes to the well-being of each clients through the assessment of clients needs on a daily and as need basis.Developing, evaluating and maintaining Aged Care resources and plan new programs as part of the continuous improvement program
• Organizing individual and group internal and external outings recreational events and activities such as: Library Excursions, Entertainment, Cultural Events, Birthdays, Pet therapy, School visits and Church Services.Ensure that the Recreation and Activities Program meets residents’ individual needs
• Supporting Indian local community with events arrangements.Contributing to occupational Health and Safety by actively participating in the identification, reduction and reporting of potential hazards, issues, and safe work practices within the workplace
• Assisting other contractors with the evaluation of all contract documents and preparing reports for any deficiencies in the project
• Complying strictly with safety requirements by ensuring strict adherence to construction and safety regulations.
• Led individual and group wellness seminars and educational programs on different topics.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained energy and enthusiasm in fast-paced environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Maintained excellent attendance record, consistently arriving to work on time.
• Served customers and followed outlined steps of service.
• Developed and maintained courteous and effective working relationships.
• Carried out day-day-day duties accurately and efficiently.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Proved successful working within tight deadlines and a fast-paced environment.