Sandeep Kaur
Brisbane,QLD
Summary
Dynamic Business Analyst with a proven track record at ob sai pty ltd, excelling in customer relationship management and analytical thinking. Recognized for exceeding customer satisfaction through innovative problem-solving and effective team collaboration. Committed to driving results and enhancing productivity in fast-paced environments.
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Analyst
OB SAI PTY. LTD
Brisbane, QLD
01.2022 - Current
- Identified needs of customers promptly and efficiently.
- Analyzed and tracked data to prepare forecasts and identify trends.
- Maintained library of model documents, templates or other reusable knowledge assets.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Console Operator
united petroleum
Brisbane, QLD
03.2020 - 01.2021
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided customer service regarding payment processing issues.
- Greeted customers and provided customer service.
- Leading and managing customer service teams to ensure achievement of customer service goals.
- Handled escalated customer service matters professionally.
- Managed customer service inquiries, complaints, escalations.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
Education
Master of Information Technology (MIT) - Computer Networking
Charles Sturt University
Brisbane, QLD07-2020
Bachelor of Computer Application - Information Technology
Punjabi University
Punjab India05-2017
Skills
- Customer relationship management
- Team collaboration
- Effective presentation
- Time management
- Analytical thinking
- Problem-solving
- Decision-making
Certification
- Certificate 3 in Early Childhood Education and care
- QIBA Graduation Certificate
Languages
English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Full Professional
References
References available upon request.
Timeline
Business Analyst
OB SAI PTY. LTD
01.2022 - Current
Console Operator
united petroleum
03.2020 - 01.2021
Master of Information Technology (MIT) - Computer Networking
Charles Sturt University
Bachelor of Computer Application - Information Technology
Punjabi University