Sandeep Kaur
Truganina
Summary
Dedicated and compassionate Registered Nurse (RN) with 6 years of Experience in medical and Surgical ward at Werribee Mercy Hospital, I provide a personalised approach to a wide variety of patients and go extra mile to ensure quality of care. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations in fast paced environment. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Registered Nurse
Werribee Mercy Hospital
02.2019 - Current
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Managed patients recovering from medical or surgical procedures.
Personal Care Assistant
Caring For You Nursing Agency
08.2017 - 02.2019
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
Bank Teller
HDFC Bank
10.2012 - 12.2013
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Educated customers on use of banking website and mobile apps.
Education
Bachelor of Nursing - Nursing
Australian Catholic University
Melbourne, VIC12-2018
Diploma in Nursing -
Careers Australia
Melbourne, VIC02-2017
Child Care Certificate III -
New Futures Training
Coburg, VIC01-2015
MBA - Marketing And Finance
IIMT
Delhi, India01-2012
Skills
- Strong clinical judgment
- Patient care management
- Wound care
- Care planning
- Ability to work with minimal or no supervision
- Professional bedside manner
- Physical assessments
- Team coordination
- Complex Problem-solving
- Relationship building
- Ability to perform multiple task within time frame
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Registered Nurse
Werribee Mercy Hospital
02.2019 - Current
Personal Care Assistant
Caring For You Nursing Agency
08.2017 - 02.2019
Bank Teller
HDFC Bank
10.2012 - 12.2013
Bachelor of Nursing - Nursing
Australian Catholic University
Diploma in Nursing -
Careers Australia
Child Care Certificate III -
New Futures Training
MBA - Marketing And Finance
IIMT
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