Summary
Overview
Work History
Education
Skills
Certification
Languages
Best Customer Service Helping Customers
Timeline
Generic

Sandy Kaur

Melbourne

Summary

Professional banking specialist with comprehensive understanding of financial products and customer service excellence. Proven ability to assess client needs and offer personalized financial solutions. Valued team collaborator who adapts to changing priorities and consistently achieves results. Skilled in financial advising and client relationship management.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Personal Banker

Beyond Bank Australia
04.2023 - Current
  • Delivered personalized banking solutions, focusing on personal loans and secured mortgages.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Trained and mentored junior staff on banking procedures and customer service best practices.
  • Analyzed client portfolios to provide tailored investment advice that aligns with their financial goals.
  • Monitored customer accounts to detect irregularities or suspicious activity.
  • Resolved client disputes with empathy and efficiency, restoring confidence in banking services.


Banking Specialist

Westpac New Zealand
05.2020 - 03.2023
  • Assessed personal lending applications, home loans, and restructured rollover applications to ensure compliance and customer satisfaction.
  • Onboarded personal, business, organizations, and trusts, streamlining processes for new broker home loan customers.
  • Assisted customers with superannuation sign-ups and reviewed existing funds, enhancing their financial planning.
  • Provided tailored solutions for term cover and general insurance needs, improving overall customer experience.
  • Conducted thorough risk assessments, ensuring compliance with regulatory standards and internal policies.
  • Investigated and resolved account issues by offering applicable options to customers.
  • Played an instrumental role in community outreach initiatives promoting financial literacy among local residents.
  • Facilitated workshops on financial literacy for community members, improving their understanding of banking products and services.

Customer Service Agent

Concentrix
05.2019 - 05.2020
  • Assisted customers with booking short and long haul flight tickets, ensuring a seamless travel experience.
  • Processed credit card payments over the phone, maintaining high standards of security and accuracy.
  • Upsold flight products and services, contributing to increased revenue for the company.
  • Provided detailed information on baggage rules and itinerary changes, enhancing customer satisfaction.
  • Utilized CRM software to track customer interactions, ensuring accurate documentation and follow-up.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Responded proactively and positively to rapid change.

Office and Accounts Administrator

United autolion Ltd
06.2018 - 05.2019
  • Managed the issuance and follow-up of invoices, ensuring timely payments from business customers.
  • Analyzed customer accounts to identify and rectify outstanding balances efficiently.
  • Analyzed account discrepancies, identifying root causes and implementing corrective actions to resolve issues.
  • Maximized debt collection outcomes by conducting thorough research and analysis of client financial situations.
  • Mentored junior staff in best practices for account management and compliance standards.
  • Developed effective relationships with key stakeholders, including clients, vendors, bankers, auditors, improving communication flow within the organization.

ICT Help Desk Technician/Small Business Account Manager

Omnitech
12.2014 - 02.2018
  • Managed accounts payable and receivable, ensuring accurate reconciliation of bank transactions.
  • Resolved customer billing issues promptly, issuing and following up on invoices to enhance cash flow.
  • Identified and addressed technical issues related to internet and phone services, translating complex information for non-technical users.
  • Conducted regular check-ins with clients to assess service effectiveness and gather feedback.
  • Coordinated multiple accounts simultaneously, prioritizing tasks for optimal efficiency.
  • Collaborated with cross-functional teams to deliver successful product implementations.
  • Assessing client's financials issuing credit facilities

Sales Assistant

Electrolux
09.2013 - 04.2015
  • Delivered exceptional customer service by warmly greeting and assisting customers at Electrolux.
  • Developed strong relationships with clients, ensuring clear communication and understanding of their needs.
  • Managed stock control and addressed product issues promptly, enhancing overall customer satisfaction.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Identified upselling opportunities, contributing to increase in average transaction value.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.

Education

Graduate Diploma - Information Technology

New Zealand School of Education
Auckland
06.2014

Skills

  • Secured lending
  • Regulatory Compliance
  • KYC Verification
  • Fraud prevention
  • Sales expertise
  • Financial advising
  • Regulatory compliance
  • Loans
  • Upselling
  • Conflict resolution
  • Debt negotiation
  • Repayment plan structuring

Certification

Certificate 4 Mortgage Broking- Pursuing

Languages

Hindi (Full Professional)
Punjabi (Full Professional)
English (Full Professional)

Best Customer Service Helping Customers

Received Best Customer Service Award working at Westpac NZ

One Team Collaboration for success- Our branch met all the KPI consistently fo 3 quarters

Excellence in Attendance- achieved 100% attendance during the course duration at NZSE

Timeline

Personal Banker

Beyond Bank Australia
04.2023 - Current

Banking Specialist

Westpac New Zealand
05.2020 - 03.2023

Customer Service Agent

Concentrix
05.2019 - 05.2020

Office and Accounts Administrator

United autolion Ltd
06.2018 - 05.2019

ICT Help Desk Technician/Small Business Account Manager

Omnitech
12.2014 - 02.2018

Sales Assistant

Electrolux
09.2013 - 04.2015

Graduate Diploma - Information Technology

New Zealand School of Education

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