SANDEEP KUMAR

• Develop and Standardize endpoint deployment (workstations, printers, network switches, routers, access points)
• Manage PBX and deploy phones (VoIP, FAX, Standard (POTS), Call boxes, PRI circuit)
• Build and deploy Point-to-Point and Multi-Point Links wireless networks
• Deploy and Maintain indoor/outdoor wireless and wireless mesh networks
• Configure, monitor Backups
• Update mail server filters, create user and distribution mailboxes
• Manage and Monitor Network AntiVirus with custom rules and scan schedules, follow through on findings
• Manage and Maintain Active Directory Domain Environment (GPO, User rights & permissions, shares, DNS, DHCP, etc)
• Troubleshoot VPN issues (site to site and remote workers)
• Troubleshoot firewall and routing issues across sites
• Build Host Servers with Raid and Nic Teaming
• Create custom images for servers and workstations
• Monitoring and Performance Turning across all sites

• Setup and troubleshoot issues affecting thin clients, desktops, laptops, scanners, portable handheld terminals and printers (laser and zebra)
• Assist with preventative maintenance (IDF, MDF, UPS, and, General Equipment)
• Assisting Engineers with migration projects (servers, switches, ups, Kiva PLC Floor Controllers)
• Mounting, troubleshooting, and provisioning Cisco Access Points
• Creating prohibits (safe work zones) to work safely on active Kiva floors
• Assign, Update and Verify DNS,DHCP and VLAN for endpoints
• Ensure Tickets are resolved with the specified IT Service Level Agreement (SLA) criteria based on Ticket Severity Status.

• Monitor and maintain customer systems via Managed Service Provider Platform
• Assist on site Field Technicians and Wireless Technicians remotely
• Configure, Maintain Managed and Unmanaged Anti-virus, and Backups for customs
• Update and Maintain client specific and environment documentation
• Configure Networked Devices (nas, routers, switches, servers, workstations) in-house/on-site/remotely for site/customer installation
• Create, configure and fine tune alert and monitoring templates on the Managed Service Provider Platform for various customer environments to minimize false positives and generate Billable work
• Collaborate and coordinate with other Partnered Providers and outside Businesses on customer projects to resolve customer issues
• Create, monitor and maintain virtualized environments on Microsoft Hyper-V and VMWare (ESXi), Monitor and maintain customer systems via Managed Service Provider Platform
• Assist on site Field Technicians and Wireless Technicians remotely
• Configure, Maintain Managed and Unmanaged Anti-virus, and Backups for customs
• Update and Maintain client specific and environment documentation
• Configure Networked Devices (nas, routers, switches, servers, workstations) in-house/on-site/remotely for site/customer installation
• Create, configure and fine tune alert and monitoring templates on the Managed Service Provider Platform for various customer environments to minimize false positives and generate Billable work
• Collaborate and coordinate with other Partnered Providers and outside Businesses on customer projects to resolve customer issues
• Create, monitor and maintain virtualized environments on Microsoft Hyper-V and VMWare (ESXi)
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Deploy and develop custom images using Microsoft Deployment Toolkit
Assist technical teams with application deployments, maintenance and system upgrades.
Performed standardized system setup and deployments and relocation of devices.
Ensured individual projects were completed within set timeframes while in compliance to government policies.
Tested solutions in virtualized lab environments and provided finding as well alternate solutions
Broke technical issues down to non-technical audiences