Sandeep Kumar
Gold Coast,Australia
Summary
Professional with solid experience in customer service and hospitality. Skilled in efficient task management, ensuring cleanliness, and providing welcoming environment for guests. Strong team collaborator, adaptable to changing needs, and focused on achieving high-quality results. Reliable, attentive, and equipped with excellent communication skills.
Overview
5
5
years of professional experience
Work History
Wall and Floor Tiler
Oasis Bathrooms and Tile
10.2021 - Current
- Surface Preparation: Inspecting and assessing surfaces (e.g., walls, floors) for tiling suitability
- Measuring and Marking: Measuring areas to determine the appropriate quantity of tiles required
- Cutting and Shaping Tiles: Using hand and power tools (such as tile cutters and saws) to cut and shape tiles to fit around obstacles like windows, corners, and fixtures
- Laying Tiles: Applying adhesives and mortar on surfaces and tiles using trowels, ensuring even distribution
- Grouting: Applying Grout between tiles once adhesive has dried, using grouting tools to fill gaps evenly
Floor Staff
The Surfers Paradise Beach Cafe
01.2022 - 06.2022
- Efficiently resolve problems or concerns to the satisfaction of all involved parties
- Maintaining a section of 10 tables and running food and drinks
- Clearing up the dirty tables and doing check backs on customers
- Stocking up cutlery, glasses, water bottles etc
- For the busy time
- Washing dishes for the floor and the kitchen staff
Duty Manager
Chocolateria San Churro
08.2019 - 01.2022
- Efficiently resolve problems or concerns to the satisfaction of all involved parties
- Consistently maintain high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality
- Constantly making sure enough preparation is done to run the store
- Constantly make sure all the POS systems are working fine
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
Duty Manager
Chocolateria San Churro
01.2021 - 10.2021
- Efficiently resolve problems or concerns to the satisfaction of all involved parties
- Consistently maintain high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality
- Constantly making sure enough preparation is done to run the store
- Constantly make sure all the POS systems are working fine
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
Customer Service Representative
Krispy Kreme
10.2020 - 01.2021
- Cultivated customer loyalty, promoted repeat customers, and improved sales
- Educated customers on promotions to enhance sales
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Compiled customer feedback and recommended service delivery improvements to management
- Maintained organized, presentable merchandise to drive continuous sales
- Recommended products based on solid understanding of individual customer needs and preferences
- Prepared coffee and shakes, keeping the bar clean and carried out other opening and closing duties
Education
Certificate III - Wall and Floor Tiling
Entrepreneur Education
11.2022
Skills
- Cooperative team member
- Customer service
- Capability to work under pressure
- Cash handling
- Excellent Problem-solving skills
- Store cleaning
- Bilingual
- Store maintenance
- Workplace safety
Languages
English
Hindi
Urdu
Additionalreferences
Oasis Bathrooms And Tile
Lynden Murphy, Owner/Supervisor
Email: oasisbathandtile@gmail.com
Phone: +61435834824
Chocolateria San Churro Garden City
Dileep Kumar, Store Owner/Manager
Email: nandoscoorparoo@hotmail.com
Phone: +61 419 662 376
Chocolateria San Churro Garden City
Rahul Virwani, Duty Manager
Email: rahul.virwani123@gmail.com
Phone: +61 420 346 060
Timeline
Floor Staff
The Surfers Paradise Beach Cafe
01.2022 - 06.2022
Wall and Floor Tiler
Oasis Bathrooms and Tile
10.2021 - Current
Duty Manager
Chocolateria San Churro
01.2021 - 10.2021
Customer Service Representative
Krispy Kreme
10.2020 - 01.2021
Duty Manager
Chocolateria San Churro
08.2019 - 01.2022
Certificate III - Wall and Floor Tiling
Entrepreneur Education
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