Sandeep Lamichhane
IT/Networks And Information Security
Granville,NSW
Summary
Enthusiastic worker eager to contribute to team success through hard work, attention to detail and excellent Organizational and Technical skills. A clear understanding of computers, networking and its peripherals devices. Motivated to learn, grow and excel in IT Company.
Overview
5
5
years of post-secondary education
6
6
years of professional experience
Work History
Warehouse Employee (AMAZON FC,BWU1)
Adecco Employment Services
Sydney, NSW
08.2020 - Current
- Prepared orders for shipment by inserting associated paper slips, suggested boxes by system and scanning barcodes to upload package data to tracking system.
- Exceeded goals through effective task prioritization and great work ethic.
- Maintained excellent attendance record, consistently arriving to work on time.
- Checked products for damage or other issues before packing into boxes.
- Packed and shipped items securely and effectively to minimize breakage.
- Reviewed orders by inspecting labeling, packaging and contents.
IT Service/Setup/Relocation Assistant
Egans Asset Management/Goals A+N
Sydney, NSW
09.2018 - 09.2020
- Configured hardware, devices and software to set up work stations for employees.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Reviewed technical documentation to complete equipment maintenance and repair.
IT Help Desk
Techminds Network Pvt. Ltd.
Sunwal, Nepal
05.2016 - 02.2018
- Activated accounts for clients interested in new services.
- Assisted customers with product selection based on stated needs, proposed use and budget.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Evaluated and resolved technical problems for end users efficiently to minimize downtime.
- Manage high levels of call flow and responded to technical support needs of customers.
- Removed and replaced malfunctioning component to correct the hardware problems.
- Followed up with clients to ensure optimal customer satisfaction following supporting engagement and problem resolution.
- Patched software and installed new versions to eliminate security problems and protect data.
- Compiled and accurately entered data for each customer encounter to record in system.
- Installed, modified and repaired software and hardware to resolve technical issues.
IT Technical Support
Chandigarh University
Mohali, Punjab
11.2014 - 03.2016
- Managed system-wide operating system and software deployments as well as any related upgrade problems.
- Delivered network technology training to junior members and end-user, enhancing knowledge base and team productivity.
- Configured hardware, devices and software to set up work stations for Students.
- Set up hardware and software in optimal configuration to meet network performance requirements
- Performed tests of functionality, security and performance of different workstations and devices.
- Investigated and corrected problems with printer, copiers, and other related peripheral devices.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
Education
Masters of Engineering - Software Engineering
Federation University
841 George St. Sydney NSW 2000 03.2018 - 09.2019
Bachelor of Science - Computer Science Engineering
Jawaharlal Nehru Technological University, Kakinad
Kakinada, East Godavari, Andhra Pradesh, India 09.2013 - 03.2017
Skills
Expert Problem Solver
System Installation
Customer Support
Application Support
Linux Sys Administrator
Equipment Troubleshooting
Vendor Management
Accomplishments
- Designed and developed the Cross Chat Android application Project, which was created with the primary aim of connecting the students and teachers based on their requirements like location, subject of study.
- Completed the Website for Active Tax Service which was my Master's Final Year Project where User were able to calculate their tax online as well as they were able to apply for tax return online.
- Participated on Cyber Security and Malware Analysis workshop organized by Indian Server.
- Good Knowledge on Linux and windows operating System.
References
- Sam Nagendran, IT support Engineer, BWU1 FC
Email: skathen@amazon.com Mobile No: 0450543883 - Anim Shakya, IT support Engineer, BWU1 FC
Email: anims@amazon.com Mobile No: 0466619953
Timeline
Warehouse Employee (AMAZON FC,BWU1)
Adecco Employment Services
08.2020 - Current
IT Service/Setup/Relocation Assistant
Egans Asset Management/Goals A+N
09.2018 - 09.2020
Masters of Engineering - Software Engineering
Federation University
03.2018 - 09.2019
IT Help Desk
Techminds Network Pvt. Ltd.
05.2016 - 02.2018
IT Technical Support
Chandigarh University
11.2014 - 03.2016
Bachelor of Science - Computer Science Engineering
Jawaharlal Nehru Technological University, Kakinad
09.2013 - 03.2017