Sandeep Nair
Newcastle,NSW
Summary
Seasoned Customer Service Executive with robust experience in managing and resolving customer queries, complaints, and requests. Demonstrated strengths in enhancing customer satisfaction levels while streamlining processes to ensure efficiency. Proven track record of training and leading customer service teams resulting in improved performance and increased productivity.
Overview
10
10
years of professional experience
Work History
Customer Service Executive
Koncept Workz Technical Services LLC
Dubai, UAE
06.2018 - 06.2024
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Analyzed data from surveys to determine trends in customer needs and preferences.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Customer Service Officer
QVS General Trading LLC
Dubai, UAE
10.2014 - 05.2018
- Provided assistance to clients by addressing their inquiries via telephonic or digital medium, including in-person contact.
- Resolved customer issues in an efficient and timely manner.
- Collaborated with other departments within the organization on various projects.
- Streamlined customer service processes by implementing best practices across all communication channels
- Provided top quality control and eliminated downtime to maximize revenue.
- Updated system with order specifics and customer details, preferences, and billing information.
Education
MBA - Marketing Management And Research
Suryadatta Institue of Management
Mungindi, NSW03-2006
Mortuary Science And Embalming
Savitribai Phule Pune University
Mungindi, NSW03-2006
Skills
- Customer Needs Assessment
- Issue Escalation
- Payment management
- Account Management
- Customer Relationship Management
- Client Engagement
Timeline
Customer Service Executive
Koncept Workz Technical Services LLC
06.2018 - 06.2024
Customer Service Officer
QVS General Trading LLC
10.2014 - 05.2018
MBA - Marketing Management And Research
Suryadatta Institue of Management
Mortuary Science And Embalming
Savitribai Phule Pune University
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