Sandeep Neupane
Australia
Summary
Offering strong analytical skills and passion for technology, eager to learn and grow in dynamic environment. Brings foundational understanding of software troubleshooting and system analysis, ready to quickly absorb new technical knowledge. Ready to use and develop troubleshooting and customer service skills.
Overview
3
3
years of professional experience
Work History
Associate Support Engineer and 2IC
Secure Agility
06.2023 - Current
- Demonstrated excellence in managing both online and on-premise Exchange environments within the current company
- Good knowledge of M365 admin such as: - Entra ID, Exchange, sharepoint online, Teams admin, Microsoft Defender, Intune.
- Good knowledge of DHCP, DNS, TCP/ip and network protocols.
- Supported hardware management and troubleshooting.
- Proven track record of effectively addressing and resolving a diverse range of technical issues, including both hardware and software challenges
- Successfully bridged the gap between technical complexities and non-technical customers, ensuring a smooth exchange of information and fostering positive relationships
IT Field Engineer
IMI Solutions
08.2022 - 06.2023
- Provided level 1 IT support to users and resolved their IT issues promptly
- Provided technical assistance through phone calls
- Deployed new devices and re-imaged PCs for users
- Trained and supported end-users with software, hardware and network standards and use processes
- Used INTUNE endpoint for users and their device management
Education
Bachelor of Information Technology -
Crown Institute of Higher Education
Sydney, NSW01.2022
Diploma and Advanced Diploma of IT -
Southern Academy of Business and Technology
Sydney, NSW01.2020
Skills
- O365 admin
- Entra ID
- Security
- Compliance
- Intune
- Exchange
- Sharepoint
- Team
- Windows Servers and Domain Controllers
- Mac OS
- Linux OS
- Monitoring tools
- Logic Monitor
- Ticketing systems
Accomplishments
Professional Year - ECA
Skill assessed - ACS
Websites
Timeline
Associate Support Engineer and 2IC
Secure Agility
06.2023 - Current
IT Field Engineer
IMI Solutions
08.2022 - 06.2023
Diploma and Advanced Diploma of IT -
Southern Academy of Business and Technology
Bachelor of Information Technology -
Crown Institute of Higher Education
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