Over 15 years of experience in the Information Technology industry. Experience in defining and implementing process improvements for IT Service Management, and Wintel Management. Expertise in Incident/ Service Request Management process and management of other ITIL processes. Leading the process improvements and implement best practices in Active Directory, Hyper-V Management, VMware and Datacenter operations. Azure 900 Certified. Hands on experience on Azure AD connect. Migrating users from one forest to another forest using ADMT tool. Experienced on Azure Single Sign on Application. ADFS. Hands on experience on SAML SSO Integration and Auth 2.0. Conditional Access management. PIM Management. User and Group Management in Azure Cloud. Expertise and hands on Azure AD. Leading Operation and Maintenance of Wintel SLA Management, Wintel Asset Management, Capacity Management, Image Management. Poses excellent knowledge of server network functionality and hardware concepts. A dedicated team player with excellent communication and strong analytical skills. Working knowledge on Citrix Xen-App. PowerShell scripting. Hands on Experience on DNS and Active directory. Hands on Experience on VMware 4.0,4.1, VMware 5.1 and 5.5 , V-Spare, 6.0. Have experience on Active Directory, File, and Print Management experience. PowerShell scripting Experience. Experience on handling VCenter 6.0, 6.5, and 6.7. Print and File server Management. Managing Active directory with 67 Domain controller. ITIL certified. Hands on experience on VMware and Hyper V Management. Data Centre Management. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Work History
Project Delivery Engineer
IFM Investors (As a Contractor)
04.2024 - Current
Pen Testing (Security Hardening Project), Azure Active Directory Configuring Conditional access Policy, DNS and Active Directory Project, Server upgrade Project
Completed 98% of the security Project within 3 months, actual Project deadline was 6 months.
Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
Developed positive working relationships with stakeholders to effectively coordinate work activities.
Prepared action plans for problematic processes and assets.
Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
Improved team productivity by providing technical guidance and mentoring junior engineers.
Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment.
Provided input to team lead regarding areas for process and procedural improvement.
System Engineer and Azure Active Directory SME
RCTP
05.2021 - 04.2024
VMware-Server Management, Hyper-V management and configuration, Cluster Management and configuration, Hyper-V issue and troubleshooting, Server Patching manually and through SCCM, Hands-on experience on Azure Active Directory, Hands on experience on Azure PIM Management, Planning and Implementing SSO (SAML) for SAAS Application, Manage and Troubleshoot AAD issue, Manage Office 365
Resolved issues and escalated problems with knowledgeable support and quality service.
Evaluated emerging technologies and recommended appropriate solutions to improve existing infrastructure.
Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
Azure Active Directory SME
ANZ Australia
05.2020 - 06.2021
Good hands-on experience on Azure Active Directory, Hands on experience on Azure PIM Management, Planning and Implementing SSO (SAML) for SAAS Application, Manage and Troubleshoot AAD issue, SAML, Good hands-on experience on Role assignment in complex environment, Hands on Experience on Conditional Access roles, Good Understanding SAML token generation and expiration, AAD connect Experience, Identifying the Risk factors and highlight the risk to client and implement the strategies to resolve the issues permanently, Analysing and maintaining proper documentation of internal controls, Auditing the security principles on regular basis
Data Centre and Wintel Lead Administrator
Munich-Re (Wipro)
09.2018 - 03.2020
Leading the process improvements and implement best practices in Active Directory, Hyper-V Management and Datacenter operations, Managing and leading Windows operation for APAC region covering 15 sites, Ensure all safety procedures are adhered to while performing work, Execution of all work of Data Center work process & procedure, Performing root cause analysis for operational issues, Improve and build upon our existing automation tools for systems management, Backup operations and logistics handling, Commissioning and decommissioning Server, network and other infra equipment's, Hands on experience VMware and Hyper V management, Domain controller, DHCP and DNS management on day to day basis, Adhering to the ITIL best practices for incident management, change management, capacity management and service request handling
Managing and monitoring VMware, Wintel server, Managing AD domain Controllers, DHCP, DNS, Managing Group Policy Administrator, Print management, configuring and updating DNS Entry, Implementing and Setting up FTP server, Building new servers, Extensive knowledge on install and Configure VMware infrastructure Handling VMware, Performing P2V when it require, Migration Upgrade VMware File systems Setup and Configure High availability Services and load balancing, Installing and Configuring ESXI servers
Wintel onsite Lead for MTN East Africa Project
08.2013 - 03.2015
Managing and monitoring VMware, Wintel server, Citrix Xen App 4.5, Exchange 2007 SP1, and SLA Management, Asset Management, Release management & Capacity management, Being part of the Service Delivery discussions and reviews with the Customer, Involved in Handling Customer escalations and have delivery of solutions to ensure customer satisfaction, Project Management for Software rolls outs across the Estate, Including Image Management, Patch Management
Wintel Administrator L2 and L3 Southern Water (UK project) (Wipro)
10.2011 - 03.2013
Managing and monitoring Citrix Xen App 4.5, Exchange 2007 SP1, and SLA Management, Asset Management, Release management & Capacity management, Being part of the Service Delivery Discussions and Reviews with the Customer, Involved in Handling Customer escalations and have delivery of solutions to ensure customer satisfaction, Project Management for Software roll outs across the Estate, Including Image Management, Patch Management
Lead Administrator -End User Computing
Pitney Bowes Canada
06.2010 - 09.2011
Key Onsite Resource for Customer Head Quarters, Handled requests and escalations for VIP customers (Director and other board members), Handled all kinds of End User Computing issues for desktops, laptops, IPads, blackberry, & printers
System Analysist
Microsoft India (Wipro)
09.2006 - 06.2011
Worked as DFS and DFSR Administrator, Installing DFS, DFSR components in 2003 R2 and 2008 R2 Server operating systems, Creating DFS root, link name and target path, Creating Replication group, Adding Servers into replication group, Creating one way and 2-way connection based on the customer requirement, Monitoring health report on daily basis and rectify the problem proactively, Helping co-worker in resolving replication issues, Providing necessary reports to the customer whenever required, Replicating content from Master server to the tail servers using force replication, Publishing software using software Deployment in GPO, Achievement: Microsoft Hyper -V, Configured DFSR and added 250 servers, Configured DFSR in Cluster environment
Education
Advance Diploma in Computer Science -
Technical Board of Bangalore
Karnataka, India
Skills
VMware 60, 67,70
Citrix
DFSR
DFS
Active Directory
Azure AD
SAML
AAD connect
Office 365
Intune
License Management
Hyper-V
2003/Windows 2008 R2
Active directory
Group policy implementation on AD
DHCP backup and restore
DNS
Exchange back Up restores
Citrix Presentation Server 45 and 65
Citrix VDI
Web interface
Appease Profile management
Exchange 2007 SP1
VMware 60
Printer Management
Worker group
Edge sight
Windows Patching
Firmware Upgrade on Blade servers
ITIL(Change Management, Incident, Problem Service Management)
Solar wind
MS Office Suite (Access, Excel, Word, PowerPoint, Outlook, Visio)