Sandeep Sapkota
Summary
Hardworking Disability Support Worker dedicated to comprehensive, compassionate and individualized patient care. Manages appointments and medication, assists with bathing and grooming and maintains tidy environments.
Overview
9
9
years of professional experience
Work History
Concierge Team Leader
Unity Building Management And Concierge
05.2021 - Current
- Facilitated and coordinated building registration of residents and guests.
- Established a strong rapport with returning guests, resulting in repeat business and positive word-of-mouth referrals.
- Contributed to overall hotel revenue growth by upselling additional services such as spa treatments or restaurant reservations when appropriate.
- Handled customer complaints to satisfy and retain guests.
- Maintained an up-to-date knowledge of local attractions and events, ensuring accurate information was provided to guests at all times.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Trained staff in delivering top-quality hotel services in alignment with hotel reputation and mission statement.
Customer Service Specialist/ Shift Manager
Melbourne Short Stay Apartments
05.2017 - 04.2021
- Reporting to the customer service manager
- Ensure staff and branch work practices comply with all company/legislative policies and procedures
- Achieving individual, team targets and business targets
- Understanding and complying with all regulatory requirements
- Proactively participate in any ideas for improvement across the business
- Responding to email enquiries in a timely manner
- Be the first point of contact and deliver excellent customer service
- Deal with clients and internal stakeholders via both e-mail and phone
- Efficiently deal with multiple tasks in a high-paced environment
- Handle customer complaints and enquires
Chef
Montague Park Food Store
07.2015 - 10.2018
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
- Maintained well-organized mise en place to keep work consistent.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Coordinated with team members to prepare orders on time.
- Assisted with menu development and planning.
Education
CHC33015 Certificate III in Individual Support -
Chandler RTO
Glenroy, VIC05.2024
Skills
- Customer service
- Computing skills including the ability to operate computerized accounting, spreadsheet and word processing programs
- Competency in Microsoft Office
- Accuracy and efficiency when completing data entry tasks
- Analytical and problem-solving skills
- Attention to detail and an eye for a high level of accuracy
- Community Relations
- Supervision and leadership
- PPE use
- Judgment and decision-making skills
- Effective verbal and listening skills
Accomplishments
- Recognized UBMC Gem employee of the year 2023 for providing great customer service to the building residents.
- Participated in recruitment and training of new staffs.
Additional Information
- Australian Citizen
- Full Victorian Drivers licence and reliable car.
- NDIS Worker Clearance Check
- Working With Children's Check
- Available Immediately
References
Available upon request
Timeline
Concierge Team Leader
Unity Building Management And Concierge
05.2021 - Current
Customer Service Specialist/ Shift Manager
Melbourne Short Stay Apartments
05.2017 - 04.2021
Chef
Montague Park Food Store
07.2015 - 10.2018
CHC33015 Certificate III in Individual Support -
Chandler RTO
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