Sundeep Silwal
Hurstville,NSW
Summary
Driven professional with proven expertise in customer service and cash handling, honed at Himalayan Java Coffee and Free Choice Tobacconist. Excelled in creating positive environments and building relationships, leveraging skills in POS systems and sales promotion. Demonstrated reliability and a knack for upselling, significantly enhancing customer satisfaction and sales outcomes.
Overview
6
6
years of professional experience
Work History
Retail Worker
Free Choice Tobbaconist
11.2023 - 04.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Barista
Himalayan Java Coffee
07.2018 - 07.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly manner and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintaining standard recipe and portioning,stock rotation.
Education
10+2 - Hotel Management
Capital Higher Secondary School
Koteshwor ,Kathmandu ,Nepal2020
Grade 10 SLC Board -
D.A.V SUSHIL KEDIA VISHWA BHARATI
JAWALAKHEL, LALITPUR ,NEPAL2015
Skills
- Reliability and punctuality
- Store Cleaning
- Espresso machine operation
- Cash Handling
- Sales Promotion
- POS Systems
- Upselling strategies
- Friendly and Helpful
- Customer Service
- Flexible Hours
Timeline
Retail Worker
Free Choice Tobbaconist
11.2023 - 04.2024
Barista
Himalayan Java Coffee
07.2018 - 07.2019
10+2 - Hotel Management
Capital Higher Secondary School
Grade 10 SLC Board -
D.A.V SUSHIL KEDIA VISHWA BHARATI
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