Sandeep Singh
Sydney,NSW
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Ampol
Moree, NSW
04.2024 - Current
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided accurate information about products and services to customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
Community Aged Care Worker
Mercy
Melbourne, Victoria
04.2023 - 04.2024
- Provided assistance to elderly clients with their daily activities such as bathing, dressing and grooming.
- Organized recreational activities for clients in order to promote social interaction and engagement.
- Engaged with local community groups in order to raise awareness about aged care services available.
- Ensured compliance with safety regulations by conducting periodic equipment checks.
- Collaborated with other health professionals to implement care plans tailored to each client's needs.
Education
Diploma of Business Management
Strathfield College
Melbourne, VIC04-2024
High School Diploma -
Straithfield College
Melbourne01-2023
Skills
- Product Knowledge
- Report Generation
- Inbound and Outbound Calling
- Call Management
- Account updating
- Complaint resolution
Languages
English
Professional
Timeline
Customer Service Representative
Ampol
04.2024 - Current
Community Aged Care Worker
Mercy
04.2023 - 04.2024
Diploma of Business Management
Strathfield College
High School Diploma -
Straithfield College
Certification
- ACE - Adobe Certified Expert, Photoshop
- Sales Essentials Certificate
- [Area of expertise] License - [Timeframe]
- [Area of certification] Training - [Timeframe]
- Licensed [Job Title] - [Timeframe]
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- International Customer Service Association
- Association of Health Care Administrative Assistants (AHCAA)
- Project Management Institute
- American Marketing Association
- Society of Human Resource Management
- Association of Information Technology Professionals
Work Preference
Work Type
Full TimeLocation Preference
On-SiteQuote
The way to get started is to quit talking and begin doing.
Walt Disney
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