Dedicated Officer with seven years in New Zealand Corrections, specializing in custodial operations and offender rehabilitation. Led teams under pressure while ensuring operational compliance and fostering a safe custodial environment. Focused on reducing reoffending through structured rehabilitation and culturally responsive strategies.
Overview
9
9
years of professional experience
Work History
Corrections Officer and Senior Corrections Officer
Department of Corrections
01.2019 - 01.2025
Supervised, mentored, and supported corrections staff to ensure adherence to policies and standards.
Lead daily briefing, allocate tasks and manage operational workflow.
Oversee security procedures, including cell checks, searches and movement control.
Handled critical incidents, applying de-escalation strategies and interventions.
Manage risk assessments and implement control measures for high risk individuals.
Ensure compliance with health, safety and legal requirements within the facility.
Provide guidance and training to new staff on security and rehabilitation practices.
Monitored offender rehabilitation by promoting program participation and fostering positive behavior.
Conduct routine checks, searches and patrols.
Monitor Behavior and report incidents.
Complete accurate records, logs and incident reports.
New Zealand
Area Manager
Black Bull Liquor
Wanganui, Manawatu-Whanganui
03.2016 - 12.2018
Monitored and evaluated district performance to ensure goals were met.
Oversaw daily operations for multiple retail locations, ensuring alignment with corporate objectives.
Trained and mentored staff to enhance customer service skills.
Supervised employees to enhance team performance., ensuring optimal productivity.
Promoted positive customer service experiences by promptly resolving conflicts.
Conducted regular performance evaluations for team members.
Guided Store Managers in developing sales strategies to enhance customer loyalty and drive revenue.
Implemented inventory control systems to optimize stock levels.
Evaluated schedules, orders and forecasts to plan processes and meet timetables.
Collaborated with suppliers to maintain product availability and quality.
Coordinated promotional events to increase brand visibility and sales.
Reviewed financial data including sales reports, budgets, and payroll records to pinpoint improvement opportunities.
Assessed staffing needs to ensure adequate coverage in stores.
Developed operational guidelines to ensure compliance with regulatory standards.
Inspected store facilities regularly to ensure compliance with safety regulations and standards.
Maintained an up-to-date knowledge of industry trends, legal requirements and competition activities.
Resolved conflicts between employees or customers in a professional manner.
Education
New Zealand Diploma of Business - level 6
01.2014
New Zealand Certificate of offender Management - Level 3
Skills
Project Management
Public Relations
Teamwork
Time Management
Leadership
Effective Communication
Critical Thinking
Security operations
Risk Management
Conflict resolution
Problem Solving
Policy compliance
Incident management
Risk assessment
Security procedures
Rehabilitation strategies
Staff supervision
Team collaboration
Attention to detail
Integrity and honesty
De-escalation techniques
Conflict resolution skills
Timeline
Corrections Officer and Senior Corrections Officer
Department of Corrections
01.2019 - 01.2025
Area Manager
Black Bull Liquor
03.2016 - 12.2018
New Zealand Diploma of Business - level 6
New Zealand Certificate of offender Management - Level 3
Principal Corrections Officer/Senior Corrections Officer at Canterbury PrisonsPrincipal Corrections Officer/Senior Corrections Officer at Canterbury Prisons