Sandeep Kaur Kaura
Summary
Dynamic System Analyst committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.
Overview
1
1
year of professional experience
Work History
Systems Analyst
Tech Net It Solutions
02.2023 - Current
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Resolved or escalated problem tickets to resolve user issues.
- Assessed business requirements to create focused solutions.
- Provided client support on system operation and troubleshooting.
- Improved systems with addition of new features and infrastructure.
- Developed diagrams to describe and lay out logical operational steps.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
Education
Professional Year
Performance Education
Level 4/76 Waymouth St, Adelaide SA 500005.2023
Master of Technology Enterprise System and Business Analytics -
Federation University Australia
10.2021
Post Graduate Diploma Computer Application -
Punjabi University, Patiala, Punjab, India
06.2018
Bachelor of Arts -
Punjabi University, Patiala, Punjab, India
06.2016
Skills
- End-User Support
- System Upgrades
- Application Support
- Diagnostic Tools
- Resource Management
- Technical Documentation
- Organizational Change Management
- Problem Solving
- Information Security
Key Skills Summary
Java, Python, Windows, Power BI, Microsoft Office 2008, 2010, 2013 and 2017 (Word, Excel, PowerPoint, Outlook), MySQL, and Microsoft SQL Server, True, True, SAP, customer service, interpersonal skills, flexible and adaptable, teamwork, reliable, dedicated
Attributes
Effective communication skills, both written and verbal, developed while completing my Master's degree and attending meeting with clients and supervisor teacher in my university, Collaborative team spirit and leadership skill demonstrated through the interacting number of group assignments at the university and was a part of industrial team members., Strong Problem-solving, organizational and interpersonal skills hence achieved working as a Customer Service Representative., Quick learner in terms of industrial and technical skills at workplace
Projects
Analysis of Housing costs in Australia, 07/2021, 11/2021, Federation University, Adelaide, The goal of the project was to analyse the housing costs in Australia, MS Excel, Power BI and MS Word, It was a group project of four members. I worked as a Data Analyst during the project where I analysed the data using Power BI. We performed an analysis of the housing costs that increased during the pandemic. We also created an analysis and organized it according to the people’s age and family members., A report was created and presented to the class.
References
Available on request
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Systems Analyst
Tech Net It Solutions
02.2023 - Current
Professional Year
Performance Education
Master of Technology Enterprise System and Business Analytics -
Federation University Australia
Post Graduate Diploma Computer Application -
Punjabi University, Patiala, Punjab, India
Bachelor of Arts -
Punjabi University, Patiala, Punjab, India
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