SANDEEP KUMAR YADAV
Melbourne,Australia
Summary
Experienced Site Manager with 6 years of leadership expertise and a decade of experience in the retail industry. Demonstrated ability to drive operational efficiency, enhance customer satisfaction, and lead teams to exceed performance targets. Proven track record in managing site operations, implementing safety and compliance measures, and optimizing resources. Skilled in balancing multiple projects with daily tasks, adapting to a 24-hour operational environment, and fostering a positive, performance-driven culture. Committed to leveraging extensive retail knowledge and leadership skills to deliver exceptional results and support organizational growth.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Viva Energy
12.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Business Manager Refief
EG Fuel
07.2023 - 12.2024
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Assisted with hiring process and training of new employees.
Site Manager
EG Fuel Australia
08.2022 - 10.2024
- Operational Management: Oversaw site operations, ensuring efficiency and compliance with EG standards. Demonstrated leadership in a customer-facing sales environment.
- Team Leadership: Coached and motivated team members, aligning them with store and individual goals. Delivered impactful training and development.
- Safety and Compliance: Maintained a proactive approach to health, safety, and environmental policies. Conducted audits and addressed safety concerns effectively.
- Customer Experience and Efficiency: Enhanced customer satisfaction and operational efficiency through strategic improvements.
- Stakeholder Management: Managed relationships with stakeholders and balanced multiple projects with daily operations.
- Budget and Resource Management: Oversaw budgets, managed resources, and implemented cost-saving measures.
- Project Management: Led site projects, ensuring timely and successful completion.
- Flexibility: Adapted to a variety of hours across a 24-hour operation, handling multiple priorities.
- Key Achievements: Boosted operational efficiency by 6.9% and achieved significant safety milestones. Improved customer experience and operational processes, resulting in 8% turnover.
Assistant Store Manager
EG Fuel Australia
06.2020 - 01.2022
- Creating the best one-stop shop convenience experience for our customers
- Driving profitability and minimising costs, expenses and waste
- Managing competing priorities in a fast-paced, compliance-focused environment
- Turning our convenience retail strategy into a reality
- Have good availability & willingness to work weekends and overnights when required
- Passion for inspiring and motivating teams
- Phenomenal communication skills with a high degree of influence
- Proven track record of achieving sales and performance goals
- Tendency to operate daily with a sense of urgency, optimism, and accountability
- Meticulous merchandising and inventory management prowess
- A positive and proactive approach to safety, health, and wellbeing
Team Member
Caltex Woolworths
10.2017 - 12.2020
- Operation of retail cash till including accurate handling of cash
- Assisting Manager in ordering Stock through Envoy
- Good knowledge in Tatts Lotto
- Helping Manager in Day-to-Day activities like doing Day End
- Doing Fuel reconciliation
- Giving Training to New Team members
- Store stock management and recording sales
- Presentation of coffee and cafe food items
- Recording of all food usage and wastage
- General cleaning
- Excellent Customer service
- Maintaining a safe work environment and attending to any site emergencies
Retail Team Member
Puma Energy
01.2019 - 11.2020
- The focus of the role is to provide accurate and timely customer service
- Maintaining high standards of store presentation and stock management
- To contribute, improve and maintain team goals, targets, and objectives
- Performing End of Day (EOD)
- Barista - Making Coffee
- Night Filling
- Maintain high standards inside and outside the store
- Stock Ordering and helping Manager to run the store
- Roaster Management
- Epping, Australia
Customer Service Attendant
Caltex Australia Petroleum Pty Ltd
06.2017 - 07.2020
- The focus of the role is to provide accurate and timely customer service
- Maintaining high standards of store presentation and stock management
- To contribute, improve and maintain team goals, targets, and objectives
- Performing End of Day (EOD)
- Night Filling
- Maintain high standard inside and outside the store
- Stock Ordering and helping Manager to run the store
- Roaster Management
- Dandenong, Australia
Team Member/Assistant Store Manager
United Petroleum
12.2014 - 12.2018
- Stock ordering as requested by the Site Manager
- Supervise staff
- Assist with the induction and on-going training of staff
- Assist with the drawing up and management of rosters
- Cash banking (as necessary)
- Cover shifts as needed
- Discuss site matters/processes/improvements/issues with the Site Manager on a regular basis
- Use of Microsoft office programs (in particular Outlook, Excel, Word)
- Completing paperwork to submit to head office
- Offer support to the Site Manager as required
- Back up for security calls when the site alarm is triggered
- Encourage a team environment within the workplace
Store Team Member
Domino's Pizza
08.2016 - 12.2016
- The focus of this role was providing customer service and preparation of pizza
- Maintaining high standard of foods within the store
- Cash Handling
- Delivery of Pizza
- Pakenham, Australia
Education
Graduate Diploma - Early Childhood Education
South Cross University
Masters of Professional Accounting/ MBA - Accounting/Finance and HR/Finance, Major in Retail and Finances
Deakin University
07.2017
Bachelor of Business Administration - Finance and Retail
Maharashi Dayanand University
08.2013
Skills
- Kronos
- Budgeting
- Database management
- Merchandising
- Point of Sales Systems
- Stock Management
- Strong multi-tasking
- Microsoft Office
- Dependable and reliable
- Relationship Building
- Inventory Management
- Delegation
- Recruitment
- Retail operations
- Inventory control
- Time management
- Team building and leadership
- Attention to detail
- Customer service management
- Staff supervision
- Store operations
- Stock management
- Team management
- POS systems
Accomplishments
- Boosted operational efficiency by 6.9% and achieved significant safety milestones.Improved customer experience and operational processes, resulting in 8% turnover.
LANGUAGES
English
Proficient
Timeline
Assistant Store Manager
Viva Energy
12.2024 - Current
Business Manager Refief
EG Fuel
07.2023 - 12.2024
Site Manager
EG Fuel Australia
08.2022 - 10.2024
Assistant Store Manager
EG Fuel Australia
06.2020 - 01.2022
Retail Team Member
Puma Energy
01.2019 - 11.2020
Team Member
Caltex Woolworths
10.2017 - 12.2020
Customer Service Attendant
Caltex Australia Petroleum Pty Ltd
06.2017 - 07.2020
Store Team Member
Domino's Pizza
08.2016 - 12.2016
Team Member/Assistant Store Manager
United Petroleum
12.2014 - 12.2018
Masters of Professional Accounting/ MBA - Accounting/Finance and HR/Finance, Major in Retail and Finances
Deakin University
Bachelor of Business Administration - Finance and Retail
Maharashi Dayanand University
Graduate Diploma - Early Childhood Education
South Cross University
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