SANDEEP REDDY AALA
Brisbane,QLD
Summary
Aspiring Quality Assurance officer with a proven track record in progressively responsible roles across service and manufacturing. Demonstrated strong work ethic, dedication, and adherence to quality standards. Experienced in delivering exceptional customer service, quality assurance, and managerial functions across diverse industries. Eager to learn more about quality control standards and management skills to advance professionally and also contribute multifaceted expertise for upholding high standards, driving continuous improvement, and ensuring top-notch product or service delivery.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Online personal shopper
Woolworths
Rochdale
10.2021 - Current
- Implemented rigorous quality checks to ensure accurate selection, scanning, and packing of orders
- Enforced quality control measures to guarantee the best quality and correct quantity of selected products
- Meticulously executed item substitutions while addressing customer preferences to enhance satisfaction
- Ensured strict adherence to food safety standards while packing products across diverse categories
- Strictly followed Occupational Health and Safety standards to ensure a secure working environment
- Monitored and maintained appropriate truck temperatures to uphold food safety standards during loading and dispatching processes
- Collaborated with store departments to streamline operations and ensure efficient service delivery.
Team member
Loco Love (Handcrafted organic vegan chocolate manufacture)
Byron Bay
09.2022 - 03.2023
- Hands-on involvement in the entire chocolate-making process, from prepping and cooking to moulding, to guarantee consistent quality standards and product excellence
- Ensuring adherence to rigorous food safety standards throughout the chocolate-making process, implementing hygiene protocols to prevent contamination
- Performing comprehensive quality checks across various production stages, implementing robust quality control procedures, and ensuring the overall quality integrity of ingredients used in the chocolate-making process
- Ensuring precise topping placement for quality and visually appealing chocolates following specific guidelines
- Overseeing the packing process, ensuring proper labelling, dating, and adherence to company standards for presentation and hygiene
- Collaborating with cross-functional teams to ensure seamless production processes and effective communication across departments.
Manager
United
Tweed Heads
07.2021 - 08.2022
- Ensuring excellence in customer service to uphold quality standards
- Overseeing point-of-sale processes and financial transactions
- Upholding store condition and safety standards
- Forecasting and managing stock levels and material usage efficiently
- Managing staff rostering and contributing to hiring responsibilities.
Manager
Oporto (Fast food Eatery)
Carindale
02.2014 - 07.2021
- Ensuring a safe and secure workplace by strictly enforcing health and safety standards
- Championing the implementation of stringent quality assurance protocols for food products while ensuring the regular maintenance of critical equipment
- Ensuring the attainment of Key Performance Indicators (KPIs) to measure and drive continuous improvement in operational efficiency
- Monitoring supplier performance, raising any incompetence, and maintaining constant engagement with suppliers
- Optimizing back-end operations, encompassing strategic stocking and the meticulous management of inventory to ensure seamless business processes
- Exercising precision and accountability in handling cash transactions to uphold financial integrity
- Observing and identifying areas for improvement in processes, conducting thoughtful analyses, and taking proactive steps to enhance operational efficiency
- Strategically handling recruitment, providing thorough staff training, and efficiently managing schedules to curate a proficient and high-performance team
- Leading team meetings to facilitate productive discussions and drive practical process improvements
- Prioritizing excellent customer service, effectively managing customer complaints according to established guidelines, and actively incorporating customer feedback for ongoing improvement.
Education
Master of Advanced Health Service Management -
Griffith University
Advanced Diploma in Clinical Management -
Hyderabad
Bachelor of Pharmacy -
Rajiv Gandhi College of Pharmacy
Skills
- A collaborative and synergistic team contributor with a proven ability to seamlessly integrate into and enhance team dynamics
- I have competent communication skills, adept at conveying ideas effectively and fostering an atmosphere of open dialogue and understanding
- Proficient in leadership, demonstrating the ability to guide and inspire teams towards shared goals, with a keen focus on optimizing collective potential
- Exhibits a commitment to precision and meticulous attention to detail, ensuring a standard of excellence in all tasks undertaken
- Demonstrates strong aptitude in workload management, effectively balancing multiple responsibilities with a results-oriented approach to achieve objectives efficiently
- Extensive expertise in food preparation and handling, ensuring the highest standards of safety and hygiene
- Demonstrating strong customer service abilities through personalized interactions, effective problem resolution, and an unwavering commitment to customer satisfaction
- Proficiently organizes tasks, manages time effectively, and ensures seamless delegation to individuals, optimizing overall team productivity
Certification
- Food Safety Certification
- Certificate III in Retail Management
- First Aid safety certification
Accomplishments
- In a short period, I demonstrated exceptional leadership and initiative, propelling me from a team member to a managerial role.
- Successfully led the team during a coke upsell competition, achieving a proud milestone as we secured third place among all franchises nationwide.
- Honoured with the Team Member of the Month title twice at Loco Love, showcasing my consistent dedication and impactful contributions to the team's success.
Professional Expertise
- Microsoft Office
- Hands-on experience with console software (MICROS, TOWER SYSTEMS)
- Proficient in using Adi Insights software for efficient roster management.
- Efficiently managing stocktake sheets to monitor, track, and optimize inventory levels.
- Conducting thorough food safety tests and accurately recording into food safety book.
- Knowledgeable and committed to implementing GMP and HACCP standards throughout work processes to ensure a high level of quality and safety.
Timeline
Team member
Loco Love (Handcrafted organic vegan chocolate manufacture)
09.2022 - 03.2023
Online personal shopper
Woolworths
10.2021 - Current
Manager
United
07.2021 - 08.2022
Manager
Oporto (Fast food Eatery)
02.2014 - 07.2021
Master of Advanced Health Service Management -
Griffith University
Advanced Diploma in Clinical Management -
Hyderabad
Bachelor of Pharmacy -
Rajiv Gandhi College of Pharmacy
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