Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sandesh Acharya

Perth,WA

Summary

Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Accommodation & Service Coordinator

Access Foundation
Perth, WA
11.2021 - Current
  • Coordinated service schedules and appointments with clients.
  • Provided customer service to ensure client satisfaction.
  • Maintained accurate records of services provided for each client.
  • Handled incoming calls and inquiries from customers regarding services offered.
  • Developed strategies for improving customer experience with the organization's services.
  • Assisted in the development of training materials related to service coordination processes.
  • Conducted regular meetings with departmental staff to discuss current initiatives and projects.
  • Provided support to field technicians during service visits when necessary.
  • Reviewed invoices for accuracy prior to submission for payment processing.
  • Liaised between client and technician to keep parties fully informed.
  • Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
  • Analyzed data to identify trends in customer behavior and preferences.
  • Collaborated with vendors to arrange contracts for services or products needed by the organization.
  • Resolved customer complaints in a timely manner while upholding company standards.
  • Organized travel plans for business trips including flights, hotels, car rentals.
  • Planned and managed operations to achieve objectives within budgets.
  • Maintained records of customer needs and preferences.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Analyzed financial activities of department to share budgetary input with managers.
  • Researched and prepared reports required by management or governmental agencies.

Disability Support Worker

Aastha Community Service
Perth, WA
02.2021 - 03.2022
  • Encouraged independence by teaching skills needed for everyday life.
  • Developed strategies to help individuals cope with their disability.
  • Instructed clients on proper use of adaptive equipment such as wheelchairs and walkers.
  • Communicated regularly with families of disabled individuals regarding care plans and updates.
  • Provided assistance in the home environment including meal preparation and light housekeeping.
  • Advised family members on how best to provide care for disabled loved ones.
  • Administered medication according to doctor's orders and monitored side effects.
  • Managed challenging behaviors through positive reinforcement techniques.
  • Facilitated communication between nonverbal individuals using sign language or other methods.
  • Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
  • Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.

Security Officer

Glad Group
Perth, WA
02.2019 - 12.2020
  • Monitored surveillance cameras and responded to suspicious activity.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Investigated all reported incidents of theft or vandalism on premises.
  • Enforced access control measures in accordance with established procedures.
  • Responded to alarms and conducted investigations as required.
  • Confirmed visitor identification prior to granting entry into the building.
  • Assisted in the development and implementation of security policies and procedures.
  • Verified photo IDs and tickets to allow guests passage.
  • Reported safety hazards for remediation response.

Cleaner Supervisor

Millennium Cleaning
Perth, WA
11.2018 - 02.2020
  • Supervise and coordinate the daily cleaning activities in assigned areas, ensuring all tasks are completed to a high standard.
  • Provide guidance, support and direction to cleaners, ensuring they have the necessary resources to complete their duties.
  • Carry out regular inspections of work areas to ensure cleanliness standards are met and that health and safety regulations are adhered to.
  • Ensure all cleaning materials, equipment and supplies are available as needed and that they are used correctly.
  • Train new cleaners on job procedures, safety protocols and proper use of cleaning products and equipment.
  • Maintain records of attendance, leave requests, overtime hours worked and other relevant data for payroll processing purposes.
  • Schedule staff shifts according to operational requirements while considering individuals' availability.

Education

Diploma - Community Service

Acknowledge Education
Perth, WA
09.2022

Diploma - Work Health in Safety

Kinggdom Institute of Management
Perth, WA
04.2020

Associate of Science - Physics

Kankai Higher Secondary School
Surunga, Nepal
07.2017

Bachelor - Community Service

Acknowledge Education
Perth, WA

Skills

  • Accurate Recordkeeping
  • Resource Utilization
  • Status Meetings
  • Community Resource Expertise
  • Client Advocacy
  • Meeting Facilitation
  • MS Office Expertise
  • Analytical Thinking

Certification

  • Western Australian Driving License
  • NDIS Screening check
  • CPR, First-Aid and Manual Handling
  • Dysphagia Management Training
  • Epilepsy Training
  • Psychosocial Recovery Coaching

Timeline

Accommodation & Service Coordinator

Access Foundation
11.2021 - Current

Disability Support Worker

Aastha Community Service
02.2021 - 03.2022

Security Officer

Glad Group
02.2019 - 12.2020

Cleaner Supervisor

Millennium Cleaning
11.2018 - 02.2020

Diploma - Community Service

Acknowledge Education

Diploma - Work Health in Safety

Kinggdom Institute of Management

Associate of Science - Physics

Kankai Higher Secondary School

Bachelor - Community Service

Acknowledge Education

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Sandesh Acharya