Sandesh Adhikari
Phillip,ACT
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
BWS
10.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Bartender
Midnight Hotel
01.2021 - 06.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Supervisor of Operations
Snippers Lawnmowing
01.2019 - 01.2021
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
Chef De Partie
Baia The Italian
07.2017 - 10.2020
- Maintained well-organized mise en place to keep work consistent.
- Rotated stock to use items before expiration date.
- Plated meals paying special attention to garnishes and overall presentation.
- Operated all kitchen equipment safely to prevent injuries.
Education
Vocational - Vocational
QIBA
Canberra, ACT03.2023
Bachelor's - Information Technology
Federation University Australia
Sydney01.2019
Diploma - Information Technology
Academies Australasia
Sydney, NSW02.2017
High School Diploma -
Prerana Science Collage
NEPAL04.2015
Skills
- Quality Control
- Report Creation
- Document Control
- Managing Multiple Tasks
Timeline
Customer Service Representative
BWS
10.2022 - Current
Bartender
Midnight Hotel
01.2021 - 06.2023
Supervisor of Operations
Snippers Lawnmowing
01.2019 - 01.2021
Chef De Partie
Baia The Italian
07.2017 - 10.2020
Vocational - Vocational
QIBA
Bachelor's - Information Technology
Federation University Australia
Diploma - Information Technology
Academies Australasia
High School Diploma -
Prerana Science Collage
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