Sandesh Adhikari
Sydney,NSW
Summary
Enthusiastic and tech-savvy individual with a strong passion for IT support. Skilled in troubleshooting and eager to learn and grow. Ready to provide top-notch assistance and ensure smooth technology operations.
Overview
2
2
years of professional experience
Work History
Junior IT Support Technician
Meriton suite
Sydney, Nsw
11.2023 - 06.2024
- Assisted in troubleshooting and resolving technical issues for end-users.
- Installed and configured software applications to ensure proper functionality and performance.
- Managed and resolved network connectivity issues, including setting up and maintaining network devices.
- Managed over 20 customer calls per day.
- Provided administrative support to senior analysts and department professionals.
Customer Service
WoolWorth, Supermarket
Sydney, Nsw
02.2023 - 09.2023
- Managed an average of 50 customer interactions per day via phone and live chat, achieving a customer satisfaction rating of 95%.
- Resolved complex customer complaints and issues efficiently.
- Followed up with customers to ensure issues were resolved to their satisfaction and to gather feedback for continuous improvement.
- Coordinated and managed client accounts, ensuring timely and accurate responses to inquiries and service requests.
Hands-on Virtual Labs
Click Consulting Group
Sydney, NSW
2024 - Current
- Installed and set up Windows Server 2022 and virtual machines using VMware.
- Added Windows 10 client machines to Windows Server 2022 domain.
- Created and modified Active Directory template user accounts to hold various properties.
- Configured Windows Server 2022 domain settings, server name, TCP/IP settings, and remote desktop.
- Created and linked Group Policy Objects (GPO) in Active Directory.
Education
Bachelor of Science - Information Technology
Wentworth Institute of Higher Education
Sydney, NSWSkills
- Ticketing system
- Microsoft 365, Outlook, SharePoint, Teams
- Networking (VPN,VLAN, DHCP,DNS)
- Active Directory, Group-Policy
- Virtualization and cloud
- Windows 10/11
Personal Attributes
- Self-motivated and fast learner
- A good organizer and planner
- Customer focused and able to represent your company in a positive manner
- Flexible, adaptable, and willing to work additional hours when needed
- An excellent communicator.
References
References available upon request.
Timeline
Junior IT Support Technician
Meriton suite
11.2023 - 06.2024
Customer Service
WoolWorth, Supermarket
02.2023 - 09.2023
Hands-on Virtual Labs
Click Consulting Group
2024 - Current
Bachelor of Science - Information Technology
Wentworth Institute of Higher Education
Similar Profiles
Timothy Ryan YanTimothy Ryan Yan
Housekeeping Room Attendant at Meriton Suite Under Global Hospitality SolutionsHousekeeping Room Attendant at Meriton Suite Under Global Hospitality Solutions
Sebastian SarkisSebastian Sarkis
Cadet at MeritonCadet at Meriton
Manon SADOINEManon SADOINE
Housekeeper Aide at MERITON SUITES / GLOBAL SOLUTIONHousekeeper Aide at MERITON SUITES / GLOBAL SOLUTION