Hi, I’m
Sandesh Chhetri
Palmerston,Australia
Summary
Motivated and detail-oriented professional with strong organizational, leadership, and customer service skills. Experienced in team supervision, retail operations, and problem-solving in fast-paced environments. Quick learner with excellent communication and multitasking abilities. Committed to delivering high-quality results and maintaining customer satisfaction. Seeking to transition into a new field to apply and further develop management and teamwork skills.
Overview
3
years of professional experience
1
Certification
Work History
MCDONALD'S
SHIFT MANAGER and PQM
05.2023 - Current
Job overview
- Communicated effectively with staff, customers, and upper management to ensure smooth operations.
- Led cross-functional teams in executing project initiatives, ensuring alignment with organizational goals.
- Supervised daily operations to ensure compliance with company policies and standards.
- Trained and mentored team members on best practices in customer service and workflow efficiency.
- Managed shift budgets and financial records, maintaining cost control and efficiency.
- Processed transactions efficiently, ensuring accurate cash handling and register balancing.
- Supervised daily cash handling procedures, ensuring accuracy and compliance with company policies.
- Developed staff schedules, optimizing labor costs while maintaining adequate coverage during peak hours.
BURGER URGE
FRONT OF HOUSE AREA LEADER
07.2023 - 06.2025
Job overview
- Supervised front of house operations, ensuring exceptional customer service and satisfaction.
- Handled cash registers, processed payments, and maintained accurate financial records.
- Fostered a welcoming and professional atmosphere, enhancing guest loyalty and repeat business.
- Collaborated with marketing and management to improve service offerings and guest engagement.
- Streamlined inventory management processes, enhancing accuracy and reducing waste.
- Led team to exceed operational goals through effective training and mentoring initiatives.
Education
Canterbury Institute of ManagementNorthern Territory, NT
Bachelor's from Information System in Business
04-2026
Skills
- Sales and Promotions
- Customer service skills
- Multitasking
- Time management
- Cash handling and Financial Literacy
- Decision-making
- Employee training
- Team leadership
- Goal setting
- Complex Problem-solving
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of more than 20 staff members.
- Completed manager training program.
- Completed course training in database fundamentals.
- Collaborated with team of 8 members in the development of project.
Certification
- RSA
- First Aid Pro check
- Fire Extinguisher check
- Food Safety check
- Working with Children check
Timeline
FRONT OF HOUSE AREA LEADER
BURGER URGE
07.2023 - 06.2025
SHIFT MANAGER and PQM
MCDONALD'S
05.2023 - Current
Canterbury Institute of Management
Bachelor's from Information System in Business