Sandesh Ghimire
Glenroy,VIC
Summary
Knowledgeable Customer Service Consultant experienced serving customers' needs and cross-selling company offerings. Offer exceptional support by staying current on company policies and asking targeted questions to quickly get to root of issues. Successful at consistently exceeding performance targets.
Overview
3
3
years of professional experience
Work History
Customer Service Consultant
Aussie Broadband
02.2023 - 02.2024
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Increased client retention through exceptional service and timely solutions to issues.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Provided personalized assistance for customers, ensuring their needs were met efficiently and effectively.
- Mentored new hires, providing guidance and support throughout their training period for optimal effectiveness in their roles.
- Streamlined processes for quicker problem resolution, resulting in increased customer satisfaction rates.
Sandwich Artist
SUBWAY
01.2021 - 01.2022
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Expedited order processing for increased efficiency in high-volume periods.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Increased speed of service through effective multitasking and time management skills.
Education
Bachelor of Science - Information Technology
La Trobe University
Melbourne, VIC02.2022
Skills
- Complaint Handling
- CRM Software
- Delivery monitoring
- Inventory Tracking
- Call center experience
- Data Entry
- Technical Support
Reference
Available upon request.
Timeline
Customer Service Consultant
Aussie Broadband
02.2023 - 02.2024
Sandwich Artist
SUBWAY
01.2021 - 01.2022
Bachelor of Science - Information Technology
La Trobe University
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