Sandesh Khatri
Sydney,NSW
Summary
Experienced System Administrator with 5+ year background in Information Technology. Expert in Endpoint security and network systems. Known for best-in-class hardware and software knowledge and detail-oriented project roll outs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
System Administrator
InvoCare Australia Pty Ltd.
Sydney, NSE
06.2023 - Current
- Orchestrated the deployment and management of Android Fully Managed Corporate Devices, ensuring a secure and standardized mobile environment for corporate use.
- Led the setup and administration of Android Fully Managed Dedicated Devices, tailoring configurations to meet specific business requirements.
- Implemented Kiosk iPad solutions for specific use cases, providing controlled access to applications and features.
- Designed and managed Shared iPad configurations, optimizing device usage in shared work environments.
- Spearheaded the management of iOS and MacOS devices through Intune, ensuring seamless integration and adherence to organizational policies.
- Implemented security measures and application controls to fortify the overall device landscape.
- Implemented Windows Defender Application Control (WDAC) policies, enhancing the organization's cybersecurity posture.
- Established application whitelisting and control mechanisms, minimizing the risk of unauthorized software installations.
- Configured Single Sign-On (SSO) solutions, streamlining user authentication processes and improving access management.
- Collaborated with cross-functional teams to integrate SSO seamlessly into existing systems.
- Developed Standard Operating Procedures (SOPs) for the IT Operations Team, providing clear guidelines for daily tasks, incident resolution, and change management.
- Conducted training sessions to ensure team members were well-versed in following established protocols.
- Leveraged PowerShell scripting for automation of routine tasks, enhancing operational efficiency.
- Designed and implemented Logic Apps and Power Automate workflows, streamlining business processes and reducing manual interventions.
- Managed end-to-end device procurement processes, ensuring timely acquisition and deployment of hardware assets.
- Collaborated with vendors ( Lenovo / IMEI) to optimize procurement strategies and achieve cost-effective solutions.
- Automated user account creation and provisioning processes, integrating seamlessly with HR systems for efficient onboarding.
- Implemented secure offboarding procedures, ensuring the timely and secure deprovisioning of user accounts during employee departures.
- Administered Sharepoint and OneDrive, facilitating collaboration and document management within the organization.
- Implemented access controls and ensured data compliance with organizational policies.
- Configured and maintained email security tools such as Mimecast, enhancing protection against phishing, malware, and other email-borne threats.
- Conducted regular assessments and implemented improvements to strengthen email security protocols.
- Conducted endpoint alert triage using CrowdStrike, promptly identifying and responding to potential security incidents.
- Collaborated with security teams to investigate and mitigate threats, ensuring the integrity of endpoint security.
Managed Services Consultant
Brennan IT
Sydney, NSW
06.2022 - 06.2023
- Led the migration of devices from SCCM to Intune (2000 +), facilitating a seamless transition to cloud-based management solutions.
- Designed and configured comprehensive configuration profiles tailored to client requirements, ensuring a standardized and secure device environment.
- Implemented robust security measures and compliance policies, enhancing the overall security posture of client environments.
- Implemented and managed update policies to ensure devices were consistently up-to-date, minimizing vulnerabilities and optimizing performance.
- Acted as a point of escalation for complex issues, providing timely and effective resolutions to challenges escalated by service desk team members.
- Executed Change Management processes, ensuring smooth transitions during technology implementations and updates.
- Created a comprehensive knowledge base and documentation for empowering both service desk team members and end-users.
Modern Workplace Engineer
FNG (Fortitude NICSA Global) Ltd.
Sydney, NSW
06.2020 - 06.2022
- Served as the exclusive point of contact for clients in Australia, including industry leaders like Dyson ANZ and Hemmersbach, fostering strong client relationships.
- Demonstrated proficiency in navigating a diverse technological landscape encompassing SCCM, Intune, JAMF, Audio-Video systems, Meraki and Data Centers.
- Operated within a global team structure, collaborating with professionals across different time zones to deliver cohesive solutions.
- Engaged in streamlined communication strategies to ensure efficient collaboration with international teams, fostering a harmonious and effective working environment.
- Implemented comprehensive device lifecycle management strategies, overseeing the entire spectrum from procurement to retirement.
- Ensured the seamless integration of new devices, efficient maintenance, and secure decommissioning, contributing to optimal workplace efficiency and resource utilization.
Education
Bachelor of Networking - IT
Melbourne Institute of Technology
Sydney07-2021
Skills
- IT Operations
- Automation ( Powershell / Power Automate / Logic Apps)
- Technical Support
- RBAC ( Role Based Access Control)
- Endpoint Management
- Change Management
- Application Control
- Procurement
- Knowledge Base and Documentation
- Virtual Desktop Environment
Certification
- CCNA
- Secure Email Gateway- Level 2 Gladiator
- JAMF Certified associate
- MS900 Microsoft 365 Fundamentals
Timeline
System Administrator
InvoCare Australia Pty Ltd.
06.2023 - Current
Managed Services Consultant
Brennan IT
06.2022 - 06.2023
Modern Workplace Engineer
FNG (Fortitude NICSA Global) Ltd.
06.2020 - 06.2022
Bachelor of Networking - IT
Melbourne Institute of Technology
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