SANDESH KUMAR
Muirhead,Australia
Summary
Enthusiastic Information Technology graduate with foundational knowledge in IT systems, data management, and digital documentation. Experienced in leading teams, organizing workflows, and ensuring quality control through hands-on management experience. Strong communicator with proven reliability and adaptability, now seeking to apply these skills in an entry-level IT role involving system support, documentation, or coordination within a professional environment.
Developed exceptional communication and problem-resolution skills in customer-focused environment. Demonstrates ability to adapt to various challenges and provide efficient solutions. Looking to transition into new field where these transferrable skills can contribute to organizational success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Qantas Airways
03.2024 - Current
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Managed complaint resolution process, ensuring timely follow-up and escalation when necessary.
- Utilized CRM software to track interactions and maintain detailed customer records.
- Collaborated with team members to streamline communication processes, improving response times.
- Conducted regular feedback sessions with customers, identifying areas for service improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Assistant Manager
Burger Urge
10.2023 - 03.2024
- Supported daily store operations, including staff supervision, workflow coordination, and task delegation.
- Handled cash management, POS oversight, stock monitoring, and end-of-day reporting.
- Ensured compliance with food safety, hygiene, and operational standards while maintaining high service quality.
- Assisted in scheduling, onboarding, and training new team members on processes and customer service protocols.
- Resolved customer concerns professionally, ensuring smooth and efficient service during peak hours.
- Maintained operational documentation, inventory logs, and shift reports for management review.
Assistant Manager
PIZZA HUT
03.2023 - 10.2023
- Assisted in managing daily store operations, ensuring efficient coordination between kitchen and front-of-house teams.
- Oversaw order flow, customer satisfaction, and quality control during busy service periods.
- Supported inventory tracking, stock ordering, and end-of-day reporting tasks.
- Helped onboard and train new staff members on procedures, safety standards, and customer service expectations.
- Ensured compliance with food safety, hygiene, and operational policies.
- Contributed to shift planning and workflow improvements to maintain consistent service quality.
Education
Bachelor of Information Technology - IT
Charles Darwin University
Darwin, NT11-2025
Skills
- Technical Documentation & Reporting
- Data Entry & Record Management
- Team Collaboration & Communication
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Google Workspace (Docs, Sheets, Drive)
- Complaint handling
- Quality Assurance & Attention to Detail
- Customer support
Certification
First Aid and CPR
Working with children
Full driving licence (C Class)
LANGUAGES
English
Full Professional
Native Urdu
Native or Bilingual
Native Sindhi
Native or Bilingual
INTEREST
- Teamwork, Technology, Documentation, Task Organization, Problem Solving
- Sports, Travel, Music, Swimming, Driving
Timeline
Customer Service Officer
Qantas Airways
03.2024 - Current
Assistant Manager
Burger Urge
10.2023 - 03.2024
Assistant Manager
PIZZA HUT
03.2023 - 10.2023
Bachelor of Information Technology - IT
Charles Darwin University