Sandesh Nepal
Broadmeadows,Victoria
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers a strong background in customer relations and communication.
Overview
1
1
year of professional experience
Work History
Concierge/ Front Office
UBMC- Unity Building Management And Concierge
08.2023 - 03.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Maintain accurate records of guest interactions, reservations, and transactions using the property management system (PMS).
- Monitor the lobby area and entrance for suspicious activity, ensuring the safety and security of guests and property.
Lounge Runner
Qantas Business Class Lounge
Melbourne, VIC
06.2023 - 12.2023
- Take orders for food and beverages, deliver orders to guests promptly and accurately, and ensure that guests' needs are met throughout their visit to the lounge.
- Monitor and maintain cleanliness and organization in the lounge area, including clearing tables, wiping surfaces, replenishing supplies, and disposing of waste.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Education
Diploma - Nursing
Institute of Health And Nursing Australia
Melbourne, VIC11.2025
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethics
- Effective problem solving
- Hospitality
- Technology Proficiency
- Conflict Resolution
Timeline
Concierge/ Front Office
UBMC- Unity Building Management And Concierge
08.2023 - 03.2024
Lounge Runner
Qantas Business Class Lounge
06.2023 - 12.2023
Diploma - Nursing
Institute of Health And Nursing Australia
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