Sandesh Poudel
Harris Park,NSW
Summary
An undergraduate student seeking part-time employment. Ready to put my skills and passion to work in support of a company's mission. Technologically savvy, bringing a positive attitude and a willingness to learn new programmes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Restaurant Staff
Mad Mex
09.2022 - Current
- Efficiently handle cash, credit, and electronic payments, ensuring accurate transactions and excellent customer service
- Assist in end-of-day closing procedures, including tallying sales, preparing deposits, and securing the store
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Contributed to increased sales by upselling menu items and promoting daily specials.
Night Auditor
Quest Apartment Hotels
11.2023 - 05.2024
- Handled night audit paperwork, verification of daily room occupancy, and hotel revenue reviews
- Audited and balanced cash and credit transactions daily and reset the register for the next day's operations
- Managed front desk operations, including guest check-ins, check-outs, and inquiries, utilizing Opera PMS software to streamline processes and ensure efficient guest service
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Supervisor Kaspa kitchen
Sydney
11.2022 - 03.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Education
Bachelor of Science - Information Technology
Victoria University
160 Sussex St, Sydney NSW 200009.2025
Skills
- Attention to Detail
- Cash and Credit Payments
- Complaints Resolution
- Customer Service
- Financial Acumen
- Front of House Operations
- Good Communication Skill
- Guest Service
- Microsoft Office
- Reception and Records Management
- Time Management
- Use of opera PMS
Traits
- Accountable
- Adaptable
- Analytical
- Honest and Humble
- Neat Personal Presentation and Hygiene
- Positive Attitude
- Punctual
- Resilient
- Stress Tolerance
- Strong Willingness to Learn
- Teachable
References
- Abhishek Shrestha, Quest Apartment, Night Manager
- Ishwor Sapkota, Mad Mex, Manager, +61449612260
Languages
Hindi
Professional Working
Nepali
Native or Bilingual
English
Full Professional
Timeline
Night Auditor
Quest Apartment Hotels
11.2023 - 05.2024
Supervisor Kaspa kitchen
Sydney
11.2022 - 03.2023
Restaurant Staff
Mad Mex
09.2022 - Current
Bachelor of Science - Information Technology
Victoria University
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