Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

SANDESH SAPKOTA

Hornsby

Summary


Dedicated professional with demonstrated success in hospitality and public relation management, ready to drive operational excellence and elevate client satisfaction. Adept at team collaboration, leading team to meet and exceed goals, and adapting to dynamic circumstances. Skilled in cost management, multi disciplinary collaboration, client management, efficient workflow and financial oversight. Known for reliability, proactive problem-solving abilities, critical thinking and uncompromising quality standards in performance to achieve organisational goals.

Overview

11
11
years of professional experience

Work History

Restaurant Manager

The Royal Palace Fine Indian Cuisine
07.2023 - Current



  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Conducted market research to identify trends and opportunities for menu development, keeping restaurant competitive and launching of innovative marketing campaigns.
  • Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.



Shift Manager

The Grand Palace Indian Fine Dining Restaurant
07.2021 - 07.2023
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding restaurant's values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Handled emergency situations with a calm mentality, ensuring the safety of both customers and employees during critical incidents.

Customer Relation and Admin Officer

Universal Tours, Travels and Remittance Services
04.2019 - 07.2022
  • Maintained accurate records, ensuring timely processing of invoices, payments, and commission reports.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Updated reports, managed accounts, and generated reports for company database and punctual reporting to AUSTRAC.
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.
  • Cultivated strong professional relationships with external stakeholders such as clients, suppliers, sales partners, or regulatory bodies.
  • Facilitated cross-functional collaboration by acting as a liaison between multi-national departments for task coordination and information sharing.
  • Answered multi-line phone system, routing calls, delivering messages to team with high regard to immaculate customer service.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.

Store Team Member

Coles Supermarket
10.2017 - 08.2020
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Organized and recovered shelves, put away returns, and managed wastage to maintain high standards throughout sales floor.
  • Developed strong relationships with regular customers which increased return visits.
  • Interacted positively with team members and customers to promote commitment to organization's vision and values.
  • Participated in ongoing training programs to stay current on company policies, procedures, and product knowledge.
  • Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
  • Helped achieve sales targets by identifying upselling opportunities and promoting loyalty programs to customers.

Customer Service Representative

KFC Restaurant
01.2017 - 12.2017

Wait Staff Member

Chulho Authentic Nepalese Restaurant
07.2016 - 10.2017

Primary School English Teacher

Supreme Academy Secondary School
05.2014 - 04.2016
  • Facilitated peer editing sessions among students, fostering collaboration and critical thinking skills in the revision process.
  • Supported English language learners by incorporating visual aids and differentiated instruction techniques into lessons.
  • Communicated effectively with parents and guardians regarding student progress, addressing concerns proactively to foster positive relationships.
  • Contributed to school-wide professional development initiatives, sharing best practices for teaching English at the primary level.

Education

Bachelor of Professional Accountancy -

Holmes Institute
12-2025

Skills

  • Goal orientated with regards to team spirit and company values
  • Inventory control, documentation and record keeping through efficient data entry
  • Computer proficiency (Windows, iOS, Microsoft Office)
  • Professional communication (Verbal, non-verbal)
  • Critical thinking and complex problem solving
  • Customer relationship management
  • Proficient in conflict management
  • Resource allocation

Interests

  • Cooking
  • Crafting and DIY Projects
  • Interior Design
  • Music
  • Creative Writing
  • Watching Movies and Sports

Timeline

Restaurant Manager

The Royal Palace Fine Indian Cuisine
07.2023 - Current

Shift Manager

The Grand Palace Indian Fine Dining Restaurant
07.2021 - 07.2023

Customer Relation and Admin Officer

Universal Tours, Travels and Remittance Services
04.2019 - 07.2022

Store Team Member

Coles Supermarket
10.2017 - 08.2020

Customer Service Representative

KFC Restaurant
01.2017 - 12.2017

Wait Staff Member

Chulho Authentic Nepalese Restaurant
07.2016 - 10.2017

Primary School English Teacher

Supreme Academy Secondary School
05.2014 - 04.2016

Bachelor of Professional Accountancy -

Holmes Institute

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