Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Sandesh Subedi

Sandesh Subedi

Ashfield,NSW

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

csa
Sydney Airport, Nsw
11.2022 - Current
  • Adhered to company policies, industry regulations and safety guidelines.
  • Prepared regular reports on production output and other related activities.
  • Collaborated with team members in order to resolve operational issues quickly and efficiently.
  • Supervised staff to ensure efficient performance of tasks, providing guidance and support when needed.
  • Competent in the operational requirements of Ground Handling
  • Understanding of the Aviation Industry.
  • Excellent organisational and time management skills.
  • Strong ability to multi-task, prioritise and meet deadlines.
  • Customer focus to deliver exceptional service.
  • Ability to adapt to changing priorities and situations.
  • Able to work well in a fast-paced team environment.
  • Health and Safety Training.

Group Leader

VDG
Circular Quay, Nsw
05.2022 - 10.2023
  • Managed resources and delegated tasks to ensure timely completion of projects.
  • Provided assistance with conflict resolution among team members.
  • Facilitated creative problem solving sessions to generate innovative solutions to challenges.
  • Adhered to safety regulations while leading staff in the field or laboratory settings.
  • Communicated effectively with stakeholders at all levels within the organization.
  • Enforced organizational policies while creating an environment that encourages open dialogue.
  • Worked with other group leaders to identify and resolve issues between teams.
  • Implemented improved initiatives to optimize safety and quality.
  • Updated policies and procedures related to cleaning services in order to remain compliant with industry regulations.
  • Provided assistance during emergency situations such as floods or fires when necessary.
  • Enforced rules and regulations set forth by management regarding health, safety and security policies.

Team Member

Dimeo
Wynard, Nsw
05.2022 - 08.2022
  • Maintained cleaning equipment in good working condition.
  • Followed all health codes and regulations regarding the use of chemicals.
  • Responded promptly to requests from customers or staff members.
  • Efficiently managed time between multiple tasks throughout the day.
  • Removed stains from fabrics when requested by management.
  • Restocked shelves with cleaning supplies after each shift.
  • Completed paperwork related to inventory control accurately.

Education

First Aid Training -

Queensford College, Parramatta, NSW
11-2023

Civil Engineering -

Galeshwor Engineering College
01-2020

H.m - H.m

Queensford College, Parramatta, NSW

Skills

  • Appointment Scheduling
  • Product Knowledge
  • Paperwork Processing
  • Customer focus to deliver exceptional service
  • Ability to adapt to changing priorities and situations
  • Able to work well in a fast-paced team environment
  • Health and Safety Training
  • Manual Handling procedures
  • Fire Warden Training
  • Ability to resolve conflicts
  • Capable of Incident Report writing, in plain and clear English
  • Intermediate skills for Microsoft Office Suite
  • Scheduling
  • Team Development
  • Coordination
  • Staff Training
  • Store maintenance

Affiliations

  • Balancing Personal And Professional Life. ...
  • Effective Communication. ...
  • Having Empathy And Open-Mindedness. ...
  • Building Strong Relationships.

References

References available upon request.

Timeline

Customer Service Representative - csa
11.2022 - Current
Group Leader - VDG
05.2022 - 10.2023
Team Member - Dimeo
05.2022 - 08.2022
Queensford College - First Aid Training,
Galeshwor Engineering College - Civil Engineering,
Queensford College - H.m, H.m

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Sandesh Subedi