Sandhya Harshal
East Gosford,NSW
Summary
Adept Customer Service Representative, excelling in problem-solving and critical thinking, significantly enhancing customer loyalty and satisfaction. Expert in utilizing Microsoft Office Suite for efficient data management and report generation. Demonstrated ability to handle high-stress situations, ensuring swift resolution of customer complaints and inquiries, fostering a positive and productive environment.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
MH Al Mahroos
Kingdom Of Bahrain
09.2014 - 11.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Arts - Banking And Insurance
University of Mumbai
Mumbai, India04.2007
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Complaint resolution
- Call Center Operations
- Data Collection
- Administrative Support
- Microsoft Office Suite
- Documentation
- Prioritization
- Report Generation
Languages
English
Professional Working
Timeline
Customer Service Representative
MH Al Mahroos
09.2014 - 11.2024
Bachelor of Arts - Banking And Insurance
University of Mumbai