Sandhya K C
Liverpool,NSW
Summary
Experienced Store Supervisor with strong background in retail management, merchandising, and customer service. Proven ability to deliver results through effective team leadership, inventory control, and loss prevention techniques. Possess strong communication skills for dealing with staff and customers alike. In previous roles, implemented initiatives that improved operational efficiency and boosted customer satisfaction.
Overview
6
6
years of professional experience
Work History
Store Supervisor
Eljannah
Liverpool, NSW
03.2019 - Current
- Developed positive relationships with customers through friendly interactions.
- Created successful plans to maximize profits and reduce loss.
- Assigned tasks to staff according to workload requirements.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Customer Service Representative
Eljannah
Punchbowl, NSW
02.2019 - 02.2024
- Took special orders in person and over telephone, generating additional revenue every month.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
BBA - Accounting
King's Own Institute
Sydney, NSW10-2021
MBA - Accounting
Universal Business School
Sydney, NSWSkills
- Customer loyalty and retention
- Sales floor oversight
- Performance reviews
- Friendly and positive
- Problem solving
- Loss prevention procedures
- Inventory management
- Customers' experience management
- Employee training
- Policies and procedures
- Store opening and closing
- Team leadership
- Multitasking and organization
Languages
English
Professional
Nepali
Professional
References
References available upon request.
Timeline
Store Supervisor
Eljannah
03.2019 - Current
Customer Service Representative
Eljannah
02.2019 - 02.2024
BBA - Accounting
King's Own Institute
MBA - Accounting
Universal Business School
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