Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Sandhya Khadka

Melbourne,VIC

Summary

Proven track record in child and customer care, demonstrated at Teamkids. childcare with exceptional hygiene practices and a cheerful demeanor. Excelled in creating safe, engaging environment, boosting language development, and enhancing customer loyalty through empathetics service. Skilled in safely awareness and efficinent problem resolution, contributing to a significant increase in client satisfaction. Hardworking and passionate job seeker with strong organizational skills to eager to secure entry-level position. Welcoming customer Service, cashier management and adept at meeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support.

Dedicated and detail moriented professional, with strong communication and time management skills possessing the ability to accomplish wide variety of tasks both autonomously and with a team. Keen to make a valuable contribution to a dynamic organisation in the customer service, facility management including cleaning and Early Childhood Education and Care. Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.

Overview

6
6
years of professional experience

Work History

Childcare Educator

Teamkids
Melbourne, VIC
11.2024 - Current
  • Supervised children during playtime, ensuring safety and promoting positive interactions.
  • Collaborated with parents to discuss child development and address concerns.
  • Maintained a clean, safe, and welcoming environment for all children.
  • Supported children's social skills through group activities and cooperative games.
  • Observed children's behavior to identify developmental needs and interests.
  • Maintained a safe environment for all children under care by adhering to safety regulations.
  • Ensured proper hygiene practices among the children including hand washing before meals.
  • Read stories aloud to the kids both individually and collectively during story time sessions.
  • Supported growth, development and integration of immigrant children and families.
  • Supported children's emotional and social development by adapting communication tactics for differing client needs.
  • Administered first aid and medication in accordance with health and safety regulations.

Customer Service Cashier

Saccas Fine Foods
Melbourne, VIC
06.2022 - 09.2024
  • Maintained accurate cash register and handled cash securely.
  • Collaborated with team members to ensure smooth operations.
  • Resolved customer complaints in a friendly and professional manner.
  • Provided training support to new cashiers on procedures and policies.
  • Greeted customers and provided friendly customer service.
  • Resolved customer complaints in a professional manner.
  • Operated cash registers to process payments for goods and services.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Balanced cash drawers at the end of each shift.
  • Informed customers of in-store promotions or pricing specials.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.

Cleaner

Tradeflex
Melbourne, VIC
09.2022 - 10.2023
  • Maintained cleanliness and sanitation in various areas of the facility.
  • Operated cleaning equipment including floor scrubbers and vacuums.
  • Followed safety protocols while handling cleaning chemicals and supplies.
  • Collaborated with team members to ensure efficient workflow during shifts.
  • Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
  • Swept and mopped floors, vacuumed carpets, and dusted surfaces.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges.
  • Sanitized frequented areas and equipment using approved supplies.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.

Receptionist

Goodway consultation and Education Services
Nepal, Kathmandu
02.2020 - 01.2022
  • Managed incoming calls, directing them to appropriate staff members efficiently.
  • Maintained a clean and organized reception area for a professional appearance.
  • Assisted in filing documents and managing office records systematically.
  • Collaborated with team members to enhance overall client service experience.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Greeted visitors and provided them with assistance.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled appointments for clients, customers, and other visitors.
  • Updated and recorded customer or client information to maintain accounts.

Education

still ongoing - Early Childhood Education And Care

Ridge International College
Melbourne, VIC

Some College (No Degree) - Bachelor of Business Admin

Ozford College
Melbourne, VIC

High School Diploma -

Global of Management
Nepal

Skills

Friendly

Cheerful energetic

Aware of hygiene practices

Active listener

Safety Awareness

Patience and Empathy

Reliable and Punctual

Passion of working

Willing to take on a range of activities and task as required

Good Communication skill and quick decision making ability

Strong attention to detail and analytical skills developed through college assignments, projects and presentations

Team collaboration

Language development

Call management

Appointment scheduling

Customer relationship management

Record maintenance

Education and Training

other,other,other

Timeline

Childcare Educator

Teamkids
11.2024 - Current

Cleaner

Tradeflex
09.2022 - 10.2023

Customer Service Cashier

Saccas Fine Foods
06.2022 - 09.2024

Receptionist

Goodway consultation and Education Services
02.2020 - 01.2022

still ongoing - Early Childhood Education And Care

Ridge International College

Some College (No Degree) - Bachelor of Business Admin

Ozford College

High School Diploma -

Global of Management
Sandhya Khadka