Sandhya Limbu
Sydney,NSW
Summary
Dedicated Guest Service professional who believes authentic guest care and strong team collaboration are key to exceptional hospitality. Known for responding to guest needs with patience, professionalism, and diligence to ensure every stay is positive and memorable.
Overview
7
7
years of professional experience
Work History
Guest Service Agent
Accor Hotels
5 Ross Smith Avenue
03.2023 - Current
- Dedicated to genuinely caring for guests, resolving concerns promptly, and ensuring every guest leaves satisfied and valued.
- Coordinated check-in and check-out processes, ensuring efficient guest flow and minimal wait times.
- Implemented feedback collection processes to identify areas for service improvement and enhance guest experience.
- Collaborated with housekeeping and maintenance teams to address guest needs swiftly and effectively.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Sound knowledge of OPERA Property Management System (PMS).
Barista
KQ CAFE
Sydney, NSW
03.2022 - 06.2024
- Trained and mentored new baristas in beverage preparation and customer service techniques.
- Enhanced customer satisfaction by consistently delivering high-quality coffee beverages and personalized service.
- Managed inventory levels, ensuring timely restocking of supplies to support daily operations.
- Implemented quality control measures to maintain beverage standards and consistency across all products.
- Collaborated with team members to create a welcoming environment, fostering positive customer interactions.
Barista
OLIVER BROWN
Sydney, NSW
02.2023 - 12.2023
- Developed efficient workflows for drink preparation, reducing wait times during peak hours.
- Resolved customer complaints effectively, improving overall experience and loyalty to the café.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Guest Service Agent
SANYA CONIFER RESORT
CHINA
02.2019 - 02.2020
- Dedicated to genuinely caring for guests, resolving concerns promptly, and ensuring every guest leaves satisfied and valued.
- Provided attentive guest service to an international and culturally diverse clientele, ensuring every guest felt welcomed, respected, and valued.
- Demonstrated a strong commitment to inclusivity and cultural sensitivity, delivering personalized service and care to guests from all backgrounds.
- Effectively handled guest inquiries and concerns with professionalism, focusing on creating positive experiences and high levels of customer satisfaction.
Education
Hospitality Management
CANTERBURY INSTITUTE OF MANAGEMENT
Sydney, NSW02-2022
BACHELORS DEGREE IN HOSPITALITY MANAGEMENT - Hospitality Management
CANTERBURY INSTITUTE OF MANAGEMENT
Sydney, NSW02-2022
Skills
- Cooperative and reliable
- Guest communication
- Listening skills
- Writing and verbal communication
- Check-in and Check-out procedures
- Complaint handling
- Patience and composure
Timeline
Guest Service Agent
Accor Hotels
03.2023 - Current
Barista
OLIVER BROWN
02.2023 - 12.2023
Barista
KQ CAFE
03.2022 - 06.2024
Guest Service Agent
SANYA CONIFER RESORT
02.2019 - 02.2020
Hospitality Management
CANTERBURY INSTITUTE OF MANAGEMENT
BACHELORS DEGREE IN HOSPITALITY MANAGEMENT - Hospitality Management
CANTERBURY INSTITUTE OF MANAGEMENT