Sandhya Neupane
Perth,WA
Summary
Experienced with managing customer inquiries and resolving complaints to ensure satisfaction. Utilizes effective communication techniques to build rapport and trust with customers. Track record of maintaining calm demeanor under pressure and delivering consistent, high-quality service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cleaning
Iconic Property Services
05.2022 - Current
- Enhanced facility cleanliness by implementing efficient cleaning procedures and schedules.
- Maintained proper sanitation and cleaning of equipment and work areas.
- Enhanced guest satisfaction by providing thorough room cleaning and maintenance services.
- Cared for livestock by cleaning and disinfecting pens and facilities.
- Handled, used and maintained cleaning supplies and equipment.
- Prepared necessary reports regarding daily cleaning activities, ensuring transparency with supervisors.
Customer Service
Curry munchers
05.2022 - 08.2023
- Answered customer inquiries over the phone and through email.
- Resolved customer complaints regarding services or products in a professional manner.
- Maintained an organized filing system for customer records and service requests.
- Implemented new processes to improve customer service efficiency.
- Handled cash transactions accurately according to established policies and procedures.
- Generated reports on customer complaints and issues for management review.
- Ensured all customer service standards are met at all times.
- Consulted with customers regarding needs and addressed concerns.
- Supported sales team members to drive growth and development.
Costumer Service
Bhatbhateni Supermarket
11.2019 - 01.2022
- Provided exceptional customer service, fostering repeat business from satisfied clients.
- Provided language translation services for customer service inquiries.
- Provided outstanding customer service on phone and in person.
- Managed daily operations for better customer service and increased revenue.
- Maintained detailed records of client conversations and customer service.
- Enhanced customer service based on feedback from guests.
Education
Bachelors of - Information Technology
AAPOLY
08-2026
Skills
- Set cleaning and maintenance
- Complaint resolution
- Reliability and punctuality
- Confidentiality and privacy
- Adaptable and flexible
- Hygiene maintenance
- Physical strength
- Team collaboration
- Problem-solving
- Excellent customer service skills
- Communication skills
Languages
English
Professional
Nepali
Full Professional
Certification
- First Aid & CPR
- Certificate III
- Food Handling
- Hand hygiene
- Manual handling
- NDIS
- Fire Training
- TRS
Affiliations
- Compassion and Care: Demonstrate a deep sense of empathy for elderly individuals, offering emotional and physical support with patience.
- Physical Well-being: Maintain personal health and fitness, as aged care often requires physical activity such as assisting with mobility and transfers.
- Mental Resilience: Manage stress and emotional challenges that come with caregiving by practicing mindfulness or seeking support when needed.
Timeline
Cleaning
Iconic Property Services
05.2022 - Current
Customer Service
Curry munchers
05.2022 - 08.2023
Costumer Service
Bhatbhateni Supermarket
11.2019 - 01.2022
Bachelors of - Information Technology
AAPOLY
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