Sandhya Rijal
Toongabbie,Australia
Summary
Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
HR Manager/ Account Manager
Expert Care Services
10.2023 - Current
- Employee Relations and Engagement, Recruitment and Onboarding,
- Payroll And Benefits Administration, Client Relationship Management,
- Financial Reporting and Budgeting, Performance Management,
- Compliance and Policy Development, Planning and Budgeting for day to day operation of the business,
- Project Manager, Data Analysis and Decision Making
Regional Manager
Dominos Australia
10.2021 - 09.2023
- Evaluated customer feedback and adjusted company processes accordingly,
- Identified new business opportunities through market research and industry trends,
- Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region,
- Monitored team progress towards achievement of goals and objectives set forth by executive management,
- Provided mentorship and coaching to staff members throughout the region as needed,
- Developed and implemented strategies to increase market share in the region
Call Center Representative
Woolworths
12.2020 - 10.2021
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights,
- Attended regular training sessions on updates and changes within the industry or organization,
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues,
- Resolved customer complaints in a timely manner to ensure customer satisfaction
Assistant Store Manager
KFC Australia
07.2017 - 12.2020
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling,
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction,
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours,
- Analyzed market trends to identify opportunities for product expansion or improvement,
- Ensured compliance with all safety regulations throughout the store premises
Education
Bachelor of Business
Melbourne Institute of Technology
Sydney, NSW03.2020
Skills
- Administrative expertise
- Recruitment and Selection
- Project Management
- New Business Development
- Performance Management
- Staff Management
- Marketing Leadership
- Customer Relationship Management
- Payroll Management
- HR policies and procedures
- Payroll Administration
- HR software proficiency
- HR legal compliance
Languages
English
Hindi
Nepali
Timeline
HR Manager/ Account Manager
Expert Care Services
10.2023 - Current
Regional Manager
Dominos Australia
10.2021 - 09.2023
Call Center Representative
Woolworths
12.2020 - 10.2021
Assistant Store Manager
KFC Australia
07.2017 - 12.2020
Bachelor of Business
Melbourne Institute of Technology
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