SANDHYA THAPA MAGAR

1. Engaged with customers to understand their needs and recommend appropriate products, leading to increased sales and customer satisfaction.
2. Consistently met sales targets by delivering exceptional service and maintaining strong client relationships.
3. Utilised effective communication and product knowledge to drive revenue growth and enhance customer loyalty.

• Guided a team in achieving targets, fostering a collaborative environment, and implementing effective team strategies
• Managed participants' health and other appointments, ensuring comprehensive care and well-being
• Collaborated with stakeholders to enhance support services and maintain high standards of care
• Assisted three participants with daily tasks in one group home, focusing on their personal and social development

• Successfully managed and supervised three participants, ensuring the delivery of high-quality care and support
• Oversaw participant care and service needs, including personalised care plans, health management, and emotional support, resulting in improved well-being and satisfaction
• Served as the primary point of contact for participants, families, guardians, and stakeholders, fostering positive relationships and promptly addressing issues or enquiries
• Managed a team of support workers, providing guidance, training, and supervision to ensure high-quality care and professionalism
• Implemented strategic initiatives to enhance service delivery, streamline procedures, and improve participant outcomes, contributing to the organisation's growth and success

• Performed customer service, food preparation, and team collaboration

• Gained hands-on experience in support coordination by managing client services and liaising with external providers
• Completed training in National Disability Insurance Scheme (NDIS), focusing on eligibility, procedures, and support coordination
• Developed skills in monitoring client services, making referrals, and providing tailored recommendations
• Gained experience in case management and advocacy through various supervision sessions and training
• Created and maintained case notes, managed client services, and utilized a strengths-based approach
• Conducted research and presented findings on housing applications and support coordination
• Engaged in cultural competence training and discussed global social challenges to enhance service delivery and professional growth