SANDHYA TIWARI
Yarrawonga,VIC
Summary
Experienced housekeeping professional with strong leadership and hotel operations experience, currently working as an Executive Housekeeper with Silk Hospitality at The Sebel Yarrawonga. Skilled in leading housekeeping teams, maintaining high cleanliness and guest-service standards, staff training, performance management, scheduling, safety and day-to-day hotel operations. Proven ability to improve productivity, support team performance and work effectively across hotel departments.
Dynamic housekeeping leader with a track record of enhancing operational efficiency and maintaining exemplary cleanliness standards. Proficient in staff training, performance management, and effective scheduling, ensuring optimal team performance. Strong communication skills foster collaboration across departments to elevate guest satisfaction.
Overview
4
4
years of professional experience
Work History
Executive Housekeeper
Silk Hospitality
Melbourne, Australia
12.2023 - Current
- Led housekeeping operations and maintained strong communication with cleaning staff and Front Office to ensure rooms and cleaning duties were completed efficiently and to required standards.
- Improved productivity through effective scheduling, task prioritization and streamlined daily housekeeping processes.
- Managed scheduling for housekeeping team to optimize staffing during peak hours.
- Conducted regular inspections of public areas and guest rooms for cleanliness and maintenance issues.
- Developed and delivered training for new staff to build capability, consistency and service standards.
- Created training programs for new staff on cleaning protocols and safety procedures to ensure consistent service standards.
- Strengthened team performance by providing guidance, mentoring, and feedback in daily operations.
Head Housekeeping Supervisor
Marriott (The Ritz-Carlton)
02.2023 - 11.2023
- Developed and implemented housekeeping standards for guest rooms and common areas.
- Coordinated maintenance and repair requests with relevant teams to maintain operational standards.
- Trained and mentored new personnel and monitored staff performance to improve quality and productivity.
- Assigned staff to shifts and room blocks based on operational requirements and team capabilities.
- Worked closely with Front Office to respond promptly to guest requests.
- Trained and mentored new personnel while monitoring staff performance to enhance service quality.
- Prepared and maintained schedules, shift reports, and housekeeping documentation for efficient operations.
Room Attendant and supervisor
Marriott
Richmond, VIC
07.2022 - 02.2023
- Cleaned guest rooms thoroughly and efficiently to maintain high standards of cleanliness.
- Replenished supplies and amenities in guest rooms to ensure comfort and satisfaction.
- Arranged cleaning supplies systematically to facilitate easy access during cleaning shifts. and equipment for efficient daily operations.
Education
+2 - Management
Oxford College
Gaindakot, NepalDMH1025 - Diploma of Hospitality Management
Glenhill College
Skills
- Housekeeping Operations
- Team Leadership and Supervision
- Staff Training & Mentoring
- Room Inspections & Quality Standards
- Operational efficiency
- Scheduling & Task Prioritization
- Guest Service & Complaint Resolution
- Performance Management
- Safety & Risk Assessment
- Team Motivation & Employee Engagement
- Microsoft Office
- Payroll Understanding
- Health and safety regulations
- Policy enforcement
Languages
- Nepali
- Hindi
- English
Timeline
Executive Housekeeper
Silk Hospitality
12.2023 - Current
Head Housekeeping Supervisor
Marriott (The Ritz-Carlton)
02.2023 - 11.2023
Room Attendant and supervisor
Marriott
07.2022 - 02.2023
+2 - Management
Oxford College
DMH1025 - Diploma of Hospitality Management
Glenhill College