Sandhya Yadav
Wollongong,NSW
Summary
Goal-oriented Sales Service Representative equipped with strong customer relations and inventory management skills. Flexes with changing demands and unique customers' needs to deliver customized solutions and maximize company profit. Competitive Sales Service Representative prioritizes organizational expansion objectives and customer service quality. Identifies and capitalizes on sales opportunities to generate lasting relationships with clients. Adept communicator of product and service utilities with adaptive messaging techniques.
Overview
16
16
years of professional experience
Work History
Customer Sales and Service Expert
Probe
03.2023 - Current
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Identify customer's needs, pitching relevant products and services.
- Build rapport with customer to identify sales opportunities.
- Handled calls promptly and with courteous professionalism.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Conducted product demonstrations to showcase features, benefits, and value propositions to potential customers.
Quality Analyst
Barclays Global Service Centre
02.2011 - 07.2022
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
Customer Service Representative
Convergys
09.2008 - 10.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
BBA - Business Administration
Hisar University
JIMS02.2008
High School Diploma -
Naval Public School
03.2005
Skills
- Organization
- Financial Transactions
- Warranty Services
- CRM Software
- Regulatory Compliance
- Goal-Oriented
Timeline
Customer Sales and Service Expert
Probe
03.2023 - Current
Quality Analyst
Barclays Global Service Centre
02.2011 - 07.2022
Customer Service Representative
Convergys
09.2008 - 10.2010
BBA - Business Administration
Hisar University
High School Diploma -
Naval Public School
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