Sandhya Yadav
Wollongong,NSW
Summary
Professional with demonstrated expertise in regulatory compliance, risk management, and policy enforcement. Skilled in identifying and mitigating potential risks, ensuring adherence to legal and regulatory standards.
Experienced with regulatory compliance, risk management, and policy implementation. Utilizes analytical skills and attention to detail to ensure adherence to legal standards. Knowledge of collaborating with teams and maintaining up-to-date compliance protocols.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Compliance Officer position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Probe CX
03.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Work for Engie (Energy Company) in sales team where we offer energy to customers according to their needs.
- Sign up customer and also explain how to understand you Energy Bills.
- Compare the rates and offer according to the customer needs.
Risk and Compliance Officer
Barclays Shared Services
03.2011 - 07.2022
- Ensured compliance with regulations, conducting regular audits and assessments.
- Developed policies to maintain regulatory standards across all departments.
- Improved adherence to industry standards by implementing comprehensive training sessions.
- Monitored operations and ensured alignment with legal requirements for risk mitigation.
- Conducted compliance reviews to identify and address potential issues.
- Conducted thorough investigations to resolve compliance-related issues efficiently.
- Strengthened compliance framework, collaborating with cross-functional teams.
- Enhanced risk management processes with proactive identification of compliance challenges.
- Enhanced regulatory compliance by developing and implementing comprehensive policies and procedures.
- Reduced the risk of financial penalties by conducting thorough internal audits on a regular basis.
- Carry out operational risk assessments across the various departments within the business, assisting key stakeholders with the identification of risks and mitigating controls in their business units.
- Created and maintained compliant work environment.
- Conducting compliance, AML/KYC and due diligence reviews, investigating, and reporting compliance breaches.
Customer Service Representative
Convergys
11.2008 - 11.2010
- Service inbound calls from U.S customers regarding capitalone credit cards.
- Resolving complex queries regarding credit cards.
- Maintaining NPS - Net Promoter Score which shows efficiency of a company's customer service.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Responded to customer requests for products, services, and company information.
Education
BBA - Business Administration
JIMS
Hisar University, India06-2008
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Complaint resolution
- Quality assurance controls
- Delivery scheduling
Timeline
Customer Service Representative
Probe CX
03.2023 - Current
Risk and Compliance Officer
Barclays Shared Services
03.2011 - 07.2022
Customer Service Representative
Convergys
11.2008 - 11.2010
BBA - Business Administration
JIMS
Similar Profiles
Aneeq Ahmed KhanAneeq Ahmed Khan
Customer Solution Specialist at Probe CXCustomer Solution Specialist at Probe CX
MICHAEL ROBERTSONMICHAEL ROBERTSON
Customer Solutions Specialist at Probe CXCustomer Solutions Specialist at Probe CX
Kavya Choudary DamuluriKavya Choudary Damuluri
Customer Service and Collection Agent at Probe CX , Client: TelstraCustomer Service and Collection Agent at Probe CX , Client: Telstra