Sandi Noon
Brisbane,QLD
Summary
Dedicated Assistant Store Manager with a strong record at Super Retail Group, driving strategic initiatives that enhance productivity and elevate customer satisfaction. Proficient in inventory control and communication, ensuring seamless service delivery across operations. Recognized for exceptional customer service and fostering team collaboration, coupled with extensive experience in office management, accounting, and vendor negotiations. Committed to leveraging skills to support business growth and operational excellence.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Super Retail Group
Brisbane, QLD
05.2013 - 12.2024
- Evaluated employee job performance and motivated staff to improve productivity.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Implemented quality control measures to uphold company standards.
- Conducted research and reviewed findings to solve customer issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Certificate 3 - Nursing
Nursing Federation
Brisbane, QLD01-2007
Some College (No Degree) -
Camp Hill State High
Brisbane, QLDSkills
- Inventory Control
- Team Skill Enhancement
- Strategic Business Development
- Inventory counting
- Efficient Transaction Processing
- Hiring and training
- Sales growth
- Customer Engagement
- Service Excellence
- Staff Allocation Management
- Strong Communication Skills
Affiliations
- Positivity and a Happy Dispositions
- Can Do Attitude
- Team Member of the Month x 3
- Having My Grandson - Family Engagement
- Fishing
- Camping
- Markets
- Arts & crafts
- Homebody
- Gardening
Timeline
Assistant Store Manager
Super Retail Group
05.2013 - 12.2024
Certificate 3 - Nursing
Nursing Federation
Some College (No Degree) -
Camp Hill State High
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