SANDIA KINGRANI
Park Ridge
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Westpac Bank
07.2023 - Current
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Assisted customers in navigating company website to improve overall user experience.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Processed customer service orders promptly to increase customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Sales Representative
Telstra
12.2022 - 06.2023
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Delivered Superior customer to retain existing customers and attract future customers .
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Determined customer needs and interests to recommend [Product or Service] to customers.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
Administration Assistant
Springwood Tower Apartment Hotel
01.2022 - 11.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Dealing with email enquires.
- Data Entry (Sales Figures, Property listing etc.)
- Executed record filing system to improve document organization and management.
- Provided administration support to sales Raps, Department managers and senior management.
- General office management such as ordering stationery.
Merchandise Assistant
Lucky Textile Mills
09.2018 - 12.2021
- Collecting all purchase orders received from customers.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Developed merchandising strategy to efficiently move overstock.
- Developed visual merchandising plans and strategies to promote store offerings.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
Education
Bachelor of Arts - Arts
AIFD
Karachi 08.2014 - 05.2018
Skills
Microsoft application proficiency
Excellent Communication
Data Entry
Organization and Time Management
- Complaint Handling
Good telephone etiquette
- Complaint resolution
Timeline
Customer Service Representative
Westpac Bank
07.2023 - Current
Customer Service Sales Representative
Telstra
12.2022 - 06.2023
Administration Assistant
Springwood Tower Apartment Hotel
01.2022 - 11.2022
Merchandise Assistant
Lucky Textile Mills
09.2018 - 12.2021
Bachelor of Arts - Arts
AIFD
08.2014 - 05.2018