Overview
Work History
Education
Skills
Timeline
Generic

SANDIA KINGRANI

Park Ridge

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Representative

Westpac Bank
07.2023 - Current
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Assisted customers in navigating company website to improve overall user experience.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests for products, services, and company information.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Service Sales Representative

Telstra
12.2022 - 06.2023
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Delivered Superior customer to retain existing customers and attract future customers .
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • Determined customer needs and interests to recommend [Product or Service] to customers.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.

Administration Assistant

Springwood Tower Apartment Hotel
01.2022 - 11.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Dealing with email enquires.
  • Data Entry (Sales Figures, Property listing etc.)
  • Executed record filing system to improve document organization and management.
  • Provided administration support to sales Raps, Department managers and senior management.
  • General office management such as ordering stationery.

Merchandise Assistant

Lucky Textile Mills
09.2018 - 12.2021
  • Collecting all purchase orders received from customers.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Developed merchandising strategy to efficiently move overstock.
  • Developed visual merchandising plans and strategies to promote store offerings.
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.

Education

Bachelor of Arts - Arts

AIFD
Karachi
08.2014 - 05.2018

Skills

Microsoft application proficiency

Excellent Communication

Data Entry

Organization and Time Management

  • Complaint Handling

Good telephone etiquette

  • Complaint resolution

Timeline

Customer Service Representative

Westpac Bank
07.2023 - Current

Customer Service Sales Representative

Telstra
12.2022 - 06.2023

Administration Assistant

Springwood Tower Apartment Hotel
01.2022 - 11.2022

Merchandise Assistant

Lucky Textile Mills
09.2018 - 12.2021

Bachelor of Arts - Arts

AIFD
08.2014 - 05.2018

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SANDIA KINGRANI