Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hobbies
references
Generic
Sandip Chaulagain

Sandip Chaulagain

Rockdale,Australia

Summary

Restaurant and bar management professional with solid experience and proven ability to drive results. Skilled in team leadership, customer service excellence, and operational efficiency. Adaptable to changing needs and focused on achieving goals through collaboration and effective communication. Strong knowledge of inventory management, staff training, and compliance with health and safety regulations. Dependable and resourceful, ensuring seamless and rewarding guest experience.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Restaurant Bar Manager

SAKE Restaurant & Bar
08.2018 - Current
  • Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
  • Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
  • Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
  • Implemented effective staff scheduling systems to ensure adequate coverage during peak hours while controlling labor costs..
  • Oversaw maintenance tasks for restaurant and bar area, ensuring clean and safe environment for patrons at all times.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained a comprehensive knowledge of current industry trends to stay ahead of competition and offer an exceptional experience for guests.
  • Resolved customer complaints professionally and effectively ensuring their satisfaction while preserving company reputation.

BAR SUPERVISOR & MIXOLOGIST

Cargo SWR Restaurant LLC
01.2015 - 10.2017
  • Enhanced customer satisfaction by implementing efficient bar operations and service standards.
  • Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
  • Completed bar opening and closing procedures.
  • Maintained clean and organized bar environment to enhance customer experience and streamline service delivery. Checked ID cards and verified bar guests were of legal age.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Resolved customer complaints professionally and efficiently to maintain positive reputation for establishment.

BARTENDER

Hilton World wide.
08.2014 - 01.2015
  • Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
  • Served high customer volumes during special events, nights, and weekends.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing bar area and prioritizing orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

BARTENDER/WAITER/Barista

Emirates Leisure And Retail LLC
08.2012 - 07.2014
  • Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining high level of attention to detail.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Served high customer volumes during special events, nights, and weekends.
  • Contributed to positive work environment through effective teamwork and communication with colleagues.

Education

Advance Diploma - Hospitality Management

Kordon Institute of Technology
02.2022

Diploma - Hospitality Management

Oracles College of Hotel Management India
06.2012

High School -

Sukuna Multiple Campus Morang Nepal
2010

Skills

  • Health safety management
  • Coaching and guidance
  • Analytical problem-solving
  • Effective multi-tasking
  • Inventory management
  • Health and safety compliance
  • Quality management
  • Workforce planning
  • Workforce budget oversight
  • Policy enforcement
  • Trustworthy and diligent
  • Team-oriented approach
  • Effective task management
  • Effective time management
  • Active listening
  • Dependable and timely
  • Results-driven
  • Effective customer engagement

Certification


  • RSA
  • WSET LEVEL 2 AWARD IN WINES
  • WSET LEVEL 2 WARD IN SAKE
  • Certificate of Advanced Whiskey,Gin,Vodka,Liqueur knowledge from Allara global.
  • Complete certified advance bartending training of Wine spirits and Beer from M.M.I.Bar Academy (Dubai,UAE).
  • World class mixology and liquor training in MMI Bar Academy and also from Path Bar School A&E Dubai,UAE.
  • Food safety (Australia,UAE)
  • Certificate IV in Disability (Australia)
  • First Aid & CPR

Languages

English - Fluent
Full Professional
Nepali
Native or Bilingual
Hindi
Full Professional

Timeline

Restaurant Bar Manager

SAKE Restaurant & Bar
08.2018 - Current

BAR SUPERVISOR & MIXOLOGIST

Cargo SWR Restaurant LLC
01.2015 - 10.2017

BARTENDER

Hilton World wide.
08.2014 - 01.2015

BARTENDER/WAITER/Barista

Emirates Leisure And Retail LLC
08.2012 - 07.2014

Diploma - Hospitality Management

Oracles College of Hotel Management India

High School -

Sukuna Multiple Campus Morang Nepal

Advance Diploma - Hospitality Management

Kordon Institute of Technology

Hobbies

Listening Music, Swimming, Dance, Travling, Sports

references

Available upon request.

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Sandip Chaulagain