Summary
Overview
Work History
Education
Certification
Accomplishments
Affiliations
Websites
Professional Development
References
Timeline
Generic

Sandip Khanal

Curtin,ACT

Summary

Dynamic IT professional with experience as an IT Technician and current expertise in cloud technologies, holding Azure Fundamentals and CCNA certifications. Adept at troubleshooting hardware, networking, and software issues, with a strong foundation in IT support. Currently working as a chef, demonstrating adaptability, problem-solving skills, and a customer-focused approach. Seeking to leverage technical knowledge and hands-on experience to transition into an IT Support Officer role, where I can contribute to maintaining and enhancing IT infrastructure.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Chef (Part-time)

Communities at Work
Greenway, ACT
08.2022 - Current
  • Managing center kitchen operations, ensuring high standards of food quality, hygiene, and customer satisfaction
  • Oversee inventory management, procurement, and cost control
  • Training and mentoring junior staff, fostering a collaborative and efficient work environment
  • Implementing efficient processes that improve kitchen workflows and reduce waste

IT Field Technician (Contract)

APCD Pty Ltd
Fyshwick, ACT
11.2021 - 02.2022
  • Providing on-site technical support to customers, efficiently resolving hardware, software and network issues
  • Identifying and fixing hardware faults, ensuring minimal downtime for customers
  • Performing regular maintenance and updates to client systems to ensure proper operation
  • Perform cable management, clean up all device packaging, and record the tag number
  • Address any issues raised, and if needed, escalate following the escalation matrix
  • Installation and handing over the machine to the customer representative for Business Validation Testing (BVT)
  • Closing the job on-site by obtaining customer sign-off
  • Proper record keeping of all the activities performed on client site visit
  • Ensure compliance with company policies and customer specific requirements in all field activities
  • Providing follow-up support by visiting sites to maximize customer satisfaction

IT Support and Networking (Internship)

Geforce Technologies
Bella Vista, NSW
02.2020 - 04.2020
  • Provided first-line IT support, troubleshooting hardware, software, and network issues for end-users
  • Managed support tickets, emails, and phone calls, ensuring timely resolution of technical issues
  • Assisted in the deployment and configuration of IT systems, ensuring seamless integration and operation
  • Maintained accurate documentation of support activities, contributing to knowledge-sharing and process improvement

Education

Master of Information Technology -

University of Wollongong
Wollongong, NSW

Certification

  • Cisco Certified Network Associate (CCNA), 2021
  • Microsoft Azure Fundamentals Certified (AZ-900), 2024
  • Microsoft Endpoint Administration (MD-102), Preparing

Accomplishments

  • Active Directory
  • Microsoft Azure
  • Microsoft 365
  • Onsite & Remote Support
  • Network Troubleshooting
  • Hardware & Software Troubleshooting
  • System Deployment
  • IT Documentation

Affiliations

  • Problem-solving
  • Communication
  • Team Collaboration
  • Time Management
  • Customer Service

Websites

Professional Development

Regularly engaged in self-paced learning and online courses to stay updated on the latest IT trends and technologies.

References

Available upon request.

Timeline

Chef (Part-time)

Communities at Work
08.2022 - Current

IT Field Technician (Contract)

APCD Pty Ltd
11.2021 - 02.2022

IT Support and Networking (Internship)

Geforce Technologies
02.2020 - 04.2020

Master of Information Technology -

University of Wollongong

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Sandip Khanal