Sandra Aiello
Coburg,VIC
Summary
I am an encouraging self motivated manager and problem-solver with talents for team building, leading and motivating, as well as excellent customer relations and relationship-building skills.
Proficient in decision-making skills and sound judgment to positively impact a successful outcome.
I am a patient, dedicated worker and always willing to extend my knowledge with further learning.
Strongly dedicated to morale-building abilities, dedicated to staff individual needs and encouraging great work ethics.
Developing one on one relations to further enhance employee engagement and boost performance.
Overview
31
31
years of professional experience
Work History
Area Manager
Palermo Perfumes
11.2023 - Current
- Brought in exceptional motivation to boost team productivity and operational efficiency with my past team building and work experience.
- Built positive and productive relationships with store and field leadership.
- Improved process efficiency by implementing new staff work ethics and helping by recreating positive work habits.
- Coordinated with the Regional manager to actualize performance improvement strategies and rosters.
- Optimized team performance with newly implemented sales and merchandising procedures.
Receptionist Administrator
McDonald Upton Real Estate
04.2022 - 11.2023
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Worked closely with all staff and co-ordinated staff meetings, lunches, board room online auctions and assisted sales and the Property Management team.
Retail Assistant
Witchery
07.2021 - 04.2022
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Worked closely with staff and assisted new casual staff members with cashier training and customer care training.
- Stocked merchandise, clearly labelling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used POS system to process sales, returns, online orders, and gift card activations and personalized gift wrapping.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages during covid lockdown's and when staff were unable to work due to the protocols that existed.
Personal Trainer/Certified Pilates Instructor
ABD Group
04.2016 - 03.2020
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Demonstrated proper technique for exercises to avoid injuries.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Assisted clients with personal fitness goals through realistic objectives.
- Developed and implemented creative exercise programs to keep clients engaged and motivated.
- Educated clients on importance of proper nutrition to reach fitness objectives.
Administrator/Payroll Officer
ABD Group
02.1998 - 03.2020
- Worked with the Human Resources team - interviewed prospective employees and worked closely with the team with start up procedures and Construction protocols.
- Worked with site teams with site budgets, tool allocation and site events and functions.
- Screened and transferred incoming office calls, and transmitted information and documents to internal personnel.
- Maintained personnel records and updated internal databases to support document management inline with award wages/salary systems for payroll.
- Collected, validated, and distributed information to employees.
- Managed office kosher lunches for staff as well as clients
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Facilities Coordinator
KPMG
01.1997 - 02.1998
- Served as point of contact for internal and external customers seeking support and information.
- Built relationships with vendors and contractors to support timely and cost-effective services.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Conducted regular facility inspections to identify repair needs or improvements.
Staff Trainer
NRMA Insurance
03.1993 - 02.1997
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Tracked attendance and evaluated progress for assigned trainees.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Developed effective training plans based on department needs and objectives.
Education
No Degree - Real Estate
Entry Education
Online04.2022
Instructor Certified - Mat Pilates
Studio Pilates International
Online09.2020
Bachelor of Teaching - Primary Teaching
RMIT University
Coburg, VIC05.1994
Skills
- An asset to any team
- Exceptional organizational skills
- Performance Manager
- Confident people skills
- Efficient team worker
- Motivational Personality
- Team supporter
Languages
Italian
Elementary
Timeline
Area Manager
Palermo Perfumes
11.2023 - Current
Receptionist Administrator
McDonald Upton Real Estate
04.2022 - 11.2023
Retail Assistant
Witchery
07.2021 - 04.2022
Personal Trainer/Certified Pilates Instructor
ABD Group
04.2016 - 03.2020
Administrator/Payroll Officer
ABD Group
02.1998 - 03.2020
Facilities Coordinator
KPMG
01.1997 - 02.1998
Staff Trainer
NRMA Insurance
03.1993 - 02.1997
No Degree - Real Estate
Entry Education
Instructor Certified - Mat Pilates
Studio Pilates International
Bachelor of Teaching - Primary Teaching
RMIT University
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