Summary
Overview
Work History
Education
Skills
Timeline
Barista
Sandra Benarroch

Sandra Benarroch

QLD

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

20
20
years of professional experience

Work History

Custumer Service - WFH

Aussie Online Solutions
Melbourne, VIC
03.2020 - 05.2022
  • Developed and implemented techniques for increasing page visits and likes.
  • Collected and analyzed data to improve strategies.
  • Created customized marketing materials to increase product awareness.
  • Helped clients develop website portals and social media pages to promote businesses.
  • Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
  • Prepared variety of different written communications, reports and documents.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Property Manager

McGrath St Kilda
St Kilda, VIC
07.2015 - 08.2016
  • Minimized vacancy periods by collaborating with owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Completed ingoing and final inspections with tenants to identify any required repairs.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Kept meticulous records of all correspondence between management and tenants.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Distributed and followed up on tenant renewal notices, rent renewal.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Followed up on arrears and coordinated collection procedures.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.

Assistant Property Manager-Contract

RT Edgar
Brighton, VIC
02.2013 - 01.2014
  • Conducted open for inspections on behalf of senior property managers. Provided feed back to senior property manages and landlords immediately after inspection was completed.
  • Kept accurate and extensive notes of any documents and interactions with their tenants and landlords for senior property manages future reference.
  • Processed bond refunds.
  • Processed bond lodgements.
  • Responsible to support department with new leases, lease renewal and any further administration required.
  • Relived reception during Receptionist morning break, lunch break and afternoon break.
  • Attended and supported head of department in organizing all supporting documents for staff weekly meetings. Take notes and updated all senior property managers.
  • Escalated any major issues to senior property manager for immediate attention.
  • Monitored progress of construction and maintenance projects and notified senior property managers of project updates, delays and schedule changes

Client Liaison Manager

ParkTrent Properties Group
Prahran, VIC
10.2011 - 10.2012
  • Responsible for the easy transfer from settlement of new investment properties to property management.
  • Conduct all pre- settlement inspection on behalf of purchaser and provide accurate notes in order to settle property.
  • Developed and maintained courteous and effective working relationships with all intrastate and overseas purchasers.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Received and processed stock into inventory management system.
  • Resolved settlement issues that impacted efficient transition of sold properties to property management department to achieve business outcomes.
  • Settled and transfer successfully total of 200 properties.

Leasing Consultant

Ray White Real Estate
Oakleigh
11.2010 - 10.2011
  • Conduct all Open for Inspections. Anywhere from 40 to 50 opens per week.
  • Rented average of 30 properties per month.
  • Show prospective tenants through properties by private appointments at their convenience.
  • Liaise between with landlords regarding prospective tenants, applications and approval.
  • Responsible for conducting all ingoing condition reports.
  • Preparation and confirmation of tenancy lease agreements.
  • Conduct extensive tenancy application reference checks.
  • Completion of all documentation associated with leasing and management of properties.
  • Attend to rental appraisals with business development manager.
  • Prepare and update rental list and designing of brochures for properties.
  • Kept meticulous records of all correspondence between leasing department and property managers.

Sales Agent - Cadet

Belle Real Estate
Windsor, VIC
03.2011 - 09.2011
  • Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
  • Coordinated appointments to show marketed properties.
  • Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
  • Designed and staged homes for optimum showings and photography.
  • Advised and informed prospective clients on current market activities and conditions.
  • Liaised with solicitors providing any information and documents required.

Sales Assistant

L.J. Hooker
Double Bay, NSW
09.2006 - 02.2007
  • Pick up contracts from solicitors.
  • Organize satchels for Saturday inspections.
  • Assist with the property photography for campaign advertising.
  • Property research for appraisals and Focus Marketing Area weekly reports.
  • Prepare appraisals.
  • Prepare Auction bag.
  • Auction Registrations.
  • Auction Biting Record.
  • Maintain up to date marketing campaigns.
  • Relive reception during lunch time or when required.
  • Assist property management receiving payments while in reception.
  • Filing.
  • Data entry.
  • Assist advertisement department with the design of brochures
  • Organize the installation of for sale boards according to council requirements.

Excutive Assistant to Director

Di Jones Real Estate
Woollahra, NSW
05.2004 - 11.2005
  • Liaised with marketing department in order to prepare the property listing to attract high-quality buyers.
  • Improved office organization and efficiency through the implementation of a digital filing system.
  • Facilitated communication between lenders, escrow officers, inspectors, appraisers, and other professionals throughout the transaction process to ensure timely closings.
  • Conducted market research to aid real estate agents in pricing properties competitively.
  • Assisted in closing deals by preparing necessary paperwork and coordinating with all parties involved.
  • Maintained up-to-date knowledge of industry trends through continuous professional development and networking activities.
  • Coordinated open house inspections, generating increased interest from potential buyers and renters.
  • Oversaw the creation and distribution of marketing materials, including brochures, flyers, and email campaigns to increase property exposure and attract prospective buyers.
  • Handled incoming phone calls professionally while directing clients to the director, resulting in better customer service.
  • Supported clients during property showings, ensuring their questions were answered and concerns addressed.
  • Developed strong rapport with clients as they navigated the home buying/selling process, easing their stress levels while fostering lasting professional relationships.

Barista

Pasta Pantry
Woollahra, NSW
2003 - 2004
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Optimized workflow processes for faster order completion, decreasing wait times for customers.
  • Received consistent positive feedback from customers regarding exceptional service and beverage quality.
  • Ensured strict adherence to company policies by enforcing dress code standards, punctuality requirements, and operational procedures among staff members.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Controlled line and crowd with quick, efficient service.

Assistant Manager / Barista

Zammi's Cafe – Bondi Beach
11.2002 - 01.2003
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
  • Trained new staff to uphold service standards, ensuring consistency in customer experience.
  • Collaborated with management team to plan and execute special events.

Education

Agent's Representative Course in Real Estate -

The Real Estate Institute of Victoria (REIV)
Camberwell VIC 3124
2009

Certificate of Real Estate Registration -

RE/MAX
Pyrmont NSW 2009
2005

Hospitality -

MHM Australasia Pty Ltd
Glebe NSW 2037
2003

Academic English -

University of New South Wales
Sydney, NSW
2001

High School Diploma -

Saint Ignatius College
Caracas, Venezuela
1997

Skills

  • Strong negotiation skills including conflict resolution
  • Enthusiastic customer service skills
  • Strong written communication skills
  • Devoted to adjusting and evolving to change
  • Ambitious enthusiastic approach, with drive to succeed and develop in all areas
  • Computer savvy

Timeline

Custumer Service - WFH

Aussie Online Solutions
03.2020 - 05.2022

Property Manager

McGrath St Kilda
07.2015 - 08.2016

Assistant Property Manager-Contract

RT Edgar
02.2013 - 01.2014

Client Liaison Manager

ParkTrent Properties Group
10.2011 - 10.2012

Sales Agent - Cadet

Belle Real Estate
03.2011 - 09.2011

Leasing Consultant

Ray White Real Estate
11.2010 - 10.2011

Sales Assistant

L.J. Hooker
09.2006 - 02.2007

Excutive Assistant to Director

Di Jones Real Estate
05.2004 - 11.2005

Barista

Pasta Pantry
2003 - 2004

Assistant Manager / Barista

Zammi's Cafe – Bondi Beach
11.2002 - 01.2003

Agent's Representative Course in Real Estate -

The Real Estate Institute of Victoria (REIV)

Certificate of Real Estate Registration -

RE/MAX

Hospitality -

MHM Australasia Pty Ltd

Academic English -

University of New South Wales

High School Diploma -

Saint Ignatius College

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