Sandra Bucknell
Camden Park,NSW
Summary
Professional with proven success in new home sales, skilled in client relationship management, Build Tender, Construction Plans, Build Contract negotiation, presentation and signing. Strong focus on clients satisfaction and achieving results, adaptable to changing needs. Known for excellent communication, problem-solving abilities, and customer-centric approach. Ready to drive sales and contribute to growth.
Overview
36
36
years of professional experience
Work History
New Homes Sales Consultant
Dream Scope Homes
08.2022 - Current
- Meeting and greeting clients at Display
- Developed Strong Relationships with Clients
- Strong Referral
- Working very close with clients
- Source Land for client to build dream home
- Open and Close Displays
- Strong attention to detail
- Construction background
- Presenting & Signing Tenders
- Presenting & Signing off Construction Plans
- Presenting & Signing Build Contracts.
- Issuing Build & Tender Variations
Travel Agent Director
Getaway Travel & Cruise
04.2014 - 03.2022
- Provided essential information and paperwork to travelers.
- Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues.
- Set up flights, hotels and ground transportation for individuals and groups.
- Booked private jets and arranged car, greeter and support services for VIP travelers.
- Managed administrative functions such as billing, expense and commission tracking.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
- Worked closely with top executives and assistants to meet compliance with strict business schedules.
- Maintained store equipment, including computers, printers and fax machines.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Maintained master schedule and set up appointments.
- Received and responded to customer requests via letter, email, telephone and in-person approaches.
- Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs.
Sales, Project, Manufacturing & Office Manager
Miles Structural Steel
07.1995 - 01.2014
- Cold call new construction site for upcoming projects.
- Arranged Bill of Quantities to be mailed out.
- Prepared and submitted quotations for new projects.
- Followed up on all quotes issued.
- Negotiation new sale.
- Strong Sales background in commercial building and residential.
- Working closely with site project managers
- Design floor plans and constructed several residential homes.
- Ability to read and amend residential home plans.
- Ability to read scope of works.
- Understanding the residential construction process.
- Ability to coordinated multiple trades on residential construction site.
- Developed and initiated projects, managed costs, and monitored performance.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant design ideas.
- Consulted with clients to determine architectural preference to meet overall design goals.
- Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
- Actively listened to customers' requests, confirming full understanding before addressing concerns, likes, dislike and needs.
Laminating Division Manager
Kitchen Image
01.1989 - 07.1995
- Double checked inventories and materials according to daily work orders.
- Performed continuous visual inspections of product lines to check for functionality and safety.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Controlled daily orders into production
- Ordered materials daily
- Calculated quantity of laminate to be used per order.
- Provided prompt, courteous service to every individual entering showroom.
- Supervised inventory and placed orders to replenish low running supplies.
- Selected flooring, counters, cabinets and appliances based on client needs and budgets.
- Created comprehensive product lists based on finalized designs and budgets.
- Planned and presented project quotes for custom designs.
- Maintained relationships with installers and suppliers.
Education
Certificate of Registration
Real Estate Explained
Camden NSW 06.2021
First Aid - HLTAID004
Wave Learning
01.2021
Diploma of Travel & Tourism Management.
Taff NSW
Sydney 01.2014
Diploma of Leadership And Management
Sydney International Business College
Sydney 01.1990
High School Diploma -
Westfield High School
Fairfield West12.1987
Skills
- Residential construction
Timeline
New Homes Sales Consultant
Dream Scope Homes
08.2022 - Current
Travel Agent Director
Getaway Travel & Cruise
04.2014 - 03.2022
Sales, Project, Manufacturing & Office Manager
Miles Structural Steel
07.1995 - 01.2014
Laminating Division Manager
Kitchen Image
01.1989 - 07.1995
Certificate of Registration
Real Estate Explained
First Aid - HLTAID004
Wave Learning
Diploma of Travel & Tourism Management.
Taff NSW
Diploma of Leadership And Management
Sydney International Business College
High School Diploma -
Westfield High School
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