SANDRA CARR
Kembla Grange,NSW
Summary
Experienced, mature professional, able to take direction, be a member of, or lead a team of customer service representatives. Well versed in the application of excellent sales, communication and organizational skills when providing customers with a high level of support.
Overview
31
31
years of professional experience
Work History
Store Manager
Connor Menswear Shellharbour
Warrawong
07.2017 - 07.2022
- Open and close store
- Providing exceptional customer service, to up to 100+ customers in store during busy periods
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
- Register operations (EFTPOS, Harmony)
- Setting sales targets and driving KPI’s
- Receive and process stock
- Weekly analyses of store and staff performance
- Store merchandising
- Click & Collect, Returns
- Stock take
- Loss prevention
- Rosters
- Staff Training
Foreign Exchange Officer
Westpac Banking
Sydney, NSW
01.1989 - 12.1994
- Booking foreign exchange rates for customers and branches
- Forward exchange contracts
- Foreign currency term deposits and loans
- Offshore contracts
- Westpac options
- Balancing weekly reports
- Supervising 3 staff
- Prioritizing workloads and meeting deadlines
Internal Relief Officer
- Cover for all positions in the department
Funding Officer
- Financial Markets Group
- Dealing with branches
- Maintaining account balances with foreign banks
- Transfers
- Prioritizing workloads and meeting deadlines
Corporate Customer Service Officer
- Forward exchange contracts
- Same day value and spot forward exchange rates
- Foreign currency term deposits and loans
- Offshore contracts
- Westpac options
- Balancing weekly and daily reports
- Reconciling statements and outstanding items
- Confirmation of all foreign exchange transactions
- Manual and system originated telegraphic transfers
- Recording and maintaining accurate customer procedures
- Frequent contact with customers and other departments
- Supervision of 5 staff
- Frequent and fluent use of WordPerfect 5.1
Register Operator
01.1997
- Helped customers complete purchases, locate items and join reward programs
- Answered questions about store policies and addressed customer concerns
- Created price tags and merchandise signs
- Tallied cash drawer at beginning and end of each work shift
- Welcomed customers and helped determine their needs
Director – Store Manager
Sports Power Dapto
Dapto, NSW
11.2014 - 12.2015
- Open and close store
- Customer service
- Register operations (EFTPOS, MYOB)
- Procurement (product selection, order processing)
- Receive and process stock
- Stock ticketing
- Store merchandising
- Marketing
- Returns
- Coordinate annual stock take
- Loss prevention
- Rosters
- General admin duties
Store person
Rebel Sport Limited
Warrawong, NSW
03.2013 - 11.2014
- Open and close store
- Receive and process stock
- Stock ticketing
- Store merchandising
- Returns
- Participate in annual stock take
- Loss prevention
- General admin duties
Credit Controller/Accounts Receivable
Bidvest Foodservice
Wollongong, NSW
09.2007 - 03.2013
- Daily banking of cash/cheques
- Reconciliation of EFT / EFPOS payments
- BPay allocations
- Audit check for driver’s manifests
- Customer enquiries / complaints
- Credit checks
- New accounts
- Debtor management (review, follow up, legal)
- Corporate account management
Administration
Rebel Sport Limited
Wollongong, NSW
11.2003 - 09.2007
- Open and close store
- Receive and dispatch stock
- Supervise all register operators
- Deal with customer complaints
- Staff training (register operators)
- Lay-bys
- Coordination of annual stock take
- Payroll
- Loss prevention
- General admin duties
Customer Service Supervisor
Rebel Sport Limited
Wollongong, NSW
08.1996 - 06.1998
- Supervise all register operators
- Operate head cash register
- Deal with customer complaints
- Handle team orders and donations
- Staff training
- Lay-by and Administration
- Ticket stock and merchandising front of store
- Maintain security and stock loss
- Coordination of annual stock take activities
Foreign Currency Account Officer
Westpac Banking Corporation
Sydney, NSW
01.1989 - 12.1994
- Processing debits and credits to customer accounts
- Balancing customer ledgers and statements
- Reconciliation of outstanding transactions
- Data entry
- Prioritizing workloads and meeting deadlines
Skills
- Shift Scheduling
- Records Organization and Management
- Supplier Monitoring
- Sales Tracking
- Issue and Conflict Resolution
- Health and Safety Regulations
- Managing Operations and Efficiency
- Financial Forecasting
Timeline
Store Manager
Connor Menswear Shellharbour
07.2017 - 07.2022
Director – Store Manager
Sports Power Dapto
11.2014 - 12.2015
Store person
Rebel Sport Limited
03.2013 - 11.2014
Credit Controller/Accounts Receivable
Bidvest Foodservice
09.2007 - 03.2013
Administration
Rebel Sport Limited
11.2003 - 09.2007
Register Operator
01.1997
Customer Service Supervisor
Rebel Sport Limited
08.1996 - 06.1998
Foreign Exchange Officer
Westpac Banking
01.1989 - 12.1994
Foreign Currency Account Officer
Westpac Banking Corporation
01.1989 - 12.1994
Internal Relief Officer
Funding Officer
Corporate Customer Service Officer
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